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The Shopz team is committed to providing a positive z Systems software customer experience.
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For questions or issues regarding the status of entitiled software product orders (no charge refreshes) Contact Shopz Level 1 Support Team at ShopZos@us.ibm.com;
Monday - Friday, 8:30 am - 7 pm ET. You may be asked to provide your Shopz userID, order numbers and the error message you are receiving.
You may also open a PMR by calling 1-800-426-7378 option 2, option 2.
For questions that include any non-entitled products (new licenses) or special instructions, contact the telesales z System software team at 1-800-426-2255 option 2.
For questions or issues, contact IBM Technical Support (1-800-426-7378) to open a PMR for the appropriate package type (e.g. ServerPac).
The website is available 24/7, except for maintenance.
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For questions or help with issues concerning website access, orderdownloads or service order status, contact IBM Technical Support (1-800-426-7378) to open a PMR (keyword Shopz) with Shopz level 2 support. Monday - Friday, North America 9:00 am - 5:30 pm EST, EMEA 9:00 am - 5:30 pm CET, APJ 9:00 am - 5:30 pm UTC-8 .
To correct discrepancies in your software license records, contact IBM worldwide customer support.
For questions or issues, contact IBM Technical Support (1-800-426-7378) to open a PMR for the appropriate product (e.g. DB2).
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All transactions on Shopz are encrypted using a digital certificate issued by Verisign, Inc., which ensures your data can only be read by Shopz.
As long as your browser displays its secure mode symbol(key or closed lock), your information will be transmitted safely.
We recommend using either Firefox 17 or Microsoft Internet Explorer version 9.0 or higher, both of which enable SSL.
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