Customer service

The Shopz team is committed to providing a positive z Systems software customer experience.

We're here to help our customers

To get started, select your country for contact information

Shopz registration

For questions or issues regarding the status of entitiled software product orders (no charge refreshes) Contact Shopz Level 1 Support Team at ShopZos@us.ibm.com; Monday - Friday, 8:30 am - 7 pm ET. You may be asked to provide your Shopz userID, order numbers and the error message you are receiving.

You may also open a PMR by calling 1-800-426-7378 option 2, option 2.

Order status

For questions that include any non-entitled products (new licenses) or special instructions, contact the telesales z System software team at 1-800-426-2255 option 2.

Package installation

For questions or issues, contact IBM Technical Support (1-800-426-7378) to open a PMR for the appropriate package type (e.g. ServerPac).

Shopz access

The website is available 24/7, except for maintenance.
[ Check maintenance schedules ]

For questions or help with issues concerning website access, orderdownloads or service order status, contact IBM Technical Support (1-800-426-7378) to open a PMR (keyword Shopz) with Shopz level 2 support. Monday - Friday, North America 9:00 am - 5:30 pm EST, EMEA 9:00 am - 5:30 pm CET, APJ 9:00 am - 5:30 pm UTC-8 .

Software license discrepancies

To correct discrepancies in your software license records, contact IBM worldwide customer support.

Apply, accept and post-installation

For questions or issues, contact IBM Technical Support (1-800-426-7378) to open a PMR for the appropriate product (e.g. DB2).

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Customer security

We are committed to online security. With Shopz, your personal information, including your name and address, is protected.

Personal information provided to Shopz is encoded using Secure Sockets Layer (SSL) technology, a powerful encryption protocol that protects data as it travels over the Internet. All transactions on Shopz are encrypted using a digital certificate issued by Verisign, Inc., which ensures your data can only be read by Shopz. As long as your browser displays its secure mode symbol(key or closed lock), your information will be transmitted safely.

We recommend using either Firefox 17 or Microsoft Internet Explorer version 9.0 or higher, both of which enable SSL. For best results, enable JavaScript in your browser preferences while using Shopz.

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Call us at 1-866-261-3023 | Priority code: z Systems