IBM i Access for Windows

Using VMware

Software support services for IBM i products for Windows® in a VMware® (virtualization) environment

This technote outlines the IBM Remote Technical Support policy for IBM i software products for Windows® such as IBM i Access running on VMware® images such as VMware® ESX Server or VMware® Server.

IBM's Remote Technical Support policy statement for VMware® environments:
IBM Remote Technical Support will accept usage/defect-related service requests for IBM i products for Windows® running in a VMware® ESX Server or VMware® Server environment. If it appears that the problem is unique to the VMware® environment, IBM may require the client to recreate the problem in a non-VMware® environment.

Notes:

  1. The above statement is for Remote Technical Support only and does not indicate whether IBM products for Windows® are "certified" to operate in a VMware® environment. "Official" environment statements are made in individual IBM product announcements.
  2. VMware® is a third-party (non-IBM) software product that provides a hypervisor environment. For additional VMware® vendor and product information go to url: http://www.vmware.com.

Questions and answers:

  1. Does IBM provide remote technical support for IBM software products for Windows® when running in a VMware® environment?
    Answer: Yes. If a client has a valid IBM i support contract and encounters a problem when running an IBM i product for Windows® in a VMware® environment, IBM will provide remote technical support for the IBM i product.
  2. Does IBM provide support for VMware® ESX & VMware Server itself?
    Answer: Yes. IBM has a Business Partner relationship with VMware®. IBM support for VMware® ESX & VMware Server is available through an IBM ServicePac for Remote Technical Support from IBM Global Services (IGS).
  3. Does IBM provide remote technical support for IBM software products for Windows® that are not "certified" or state that they support the VMware® environment?
    Answer: Yes. Regardless of the individual IBM product "official" environment statement, clients who have a valid License Agreement and an IBM i Support Contract will receive remote technical support for the IBM software for Windows®running in a virtual machine environment (such as the VMware® ESX Server environment).
  4. Will IBM correct all defects for IBM products that are running in a VMware® environment?
    Answer: Not necessarily. As under other operating environments, IBM does not warrant that all code defects will be corrected. IBM will issue defect correction information, a restriction, or a bypass to IBM products if the defect is also applicable in a native physical machine environment (i.e. without the virtualization software). That determination may require that the problem be recreated in a native environment by the client. If the problem does not occur or cannot be recreated in a native environment, it will not be considered an IBM product defect.

Contact IBM

  • Call IBM Support Line:
    1-800-IBM-SERV (1-800-426-7378)1-800-426-7378
    Inside the US

To draw insights and make better decisions, businesses rely on the secure, flexible and open platform of IBM Power Systems. Built with the first processor designed for big data workloads, the design of Power Systems combines the computing power, memory bandwidth and I/O in ways that are easier to consume and manage, building on strong resiliency, availability and security.

IBM Power Systems deliver flexibility and choice of operating systems to enable your business to support the next generation applications for big data and analytics and cognitive computing that are transforming how organizations work today. Whether running 1, 2, or all 3 - coupled with PowerVM, they maximize the benefit of Power Systems in your business.

Transform your business with Systems Software that enables virtualization, high availability, flexibility, security and compliance on Power Systems™. IBM’s integrated approach to developing Systems and Systems Software together delivers optimized results with Power Systems.

As an open innovation platform, Power Systems is optimized for big data and analytics performance and to deliver scale-out economics and security for the cloud. IBM and IBM Business Partner solutions exploit key capabilities in IBM Power Systems.

Over the last five years thousands of clients have migrated to IBM Power Systems for choice and flexibility. Learn how Power Systems has helped them revolutionise the way IT is developed and delivered, optimise for big data and analytics, and support private, public and hybrid offerings for scale-out or scale-up implementations all while improving business performance, reducing risk, and establishing a platform for growth.