Skip to main content

Techdocs Library > Customer support plans >

Customer Support Plan for IBM Mainframe and z Systems - U.S. and Canada



Document Author:

Michael J Saunders


Document ID:

PRS246


Doc. Organization:

Global Markets


Document Revised:

07/10/2017


Product(s) covered:

Customer Support Plan; zSeries







Abstract: This document communicates IBM technical support available to you, the procedures for obtaining support, and information on contacting IBM.

You will find information on IBM Web support, hardware and software reporting procedures, escalation processes (including a chart defining severity levels), team members’ roles and responsibilities, as well as information available online and by phone.

IBM CSP for z Systems & Mainframe US and CA.doc



Classification:

Hardware

Category:

Planning and Design




Platform(s):

IBM System z Family



:


Keywords:

Customer Support Plan

The Techdocs Library
Is this your first visit to Techdocs (the Technical Sales Library)?

Learn more


Techdocs QuickSearch

: