Skip to main content

Techdocs Library >

CSPs - Customer Support Plans

IBM offers so much in support and services, that customers can get quite confused. When Sales or ITS Specialists take customers a Customer Support Plan, it speaks to real customer needs. In fact, customers have indicated that the CSP helps them feel more comfortable with our service and support. And, a more comfortable (and informed) customer is a more satisfied customer!

  • Customers get an overview of IBM's depth of support experience and expertise -- from their own internal IBM team contacts, through e-Support, hardware and software support, to "the Works" -- IBM Global Services. The CSP even includes escalation procedures!
  • The document showcases IBM's web-delivered support, easing the load on IBM personnel.
  • Customers agree on the value of the CSP's handy lists -- of internal support contacts, support URLs, and phone numbers.

You can search this library category using the handy search entry form at the bottom of this page, or you can browse the category by using one of these pre-sorted views:

  • By Product -- Documents are grouped within a list of products they're associated with.
  • By Date -- Most recently updated documents are first in this listing.
  • By Doc ID -- Have a document ID? You'll find it in this sequential list.
: :

Help for Search

Also available:
  • Advanced search (find documents based on various assigned document attributes)
The Techdocs Library
Is this your first visit to Techdocs (the Technical Sales Library)?

Learn more

Techdocs QuickSearch