Co-operative Group Limited

Simplified HR processes lead to happier colleagues, and to better customer and member service

Published on 23 Feb 2017

The combination of Oracle HCM Cloud and IBM Global Business Services contributes directly to our ongoing recovery and growth.

Ioannis Boutaris, HR Technology Manager, the Co-op

Co-operative Group Limited


Deployment country
United Kingdom



The Co-op is one of the world’s largest consumer co-operatives, with interests across food, funerals, insurance, electrical and legal services, and has a clear purpose of championing a better way of doing business for you and your communities. Owned by millions of UK consumers, the Co-op operates a total of 3,750 outlets, with more than 70,000 employees and an annual turnover of over £9 billion.

Business need
HR processes at Co-op had become complex and time-consuming, with business units operating in different ways. How could Co-op simplify and streamline HR to release time to serve members and customers?

Co-op is accelerating and simplifying its HR processes, working with IBM Global Business Services on the UK’s largest Oracle HCM Cloud deployment, to help teams focus on member and customer service.

Standardized company-wide processes are reducing complexity and making it easier and faster for teams to manage HR issues, releasing precious time to spend with Co-op members and customers.


IBM products and services that were used in this case study.

IBM Global Business Services, GBS AD&I - EA - Oracle, GBS AD&I - EA - Oracle - Customer Experience, GBS AD&I - EA - Oracle - PeopleSoft, GBS AD&I - EA - Oracle - Other Business Applications

Consumer Centric Retailing, Retail: Smarter Operations, Enabling Business Flexibility, Performance Management, Platform as a Service, Cloud Computing, , Smart Work


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