New York Life Insurance empowers employees and unlocks time savings by transforming HR systems

Published on 13-Jul-2016

We’ve undergone a major strategic transformation with the help of IBM and SAP.

Amy Falk, Corporate Vice President, New York Life Insurance Company

New York Life Insurance


Deployment country



Founded in 1845, New York Life Insurance is the largest mutual life insurance company in the United States and one of the largest corporations in American business. A member of the Fortune 100, it reports annual sales of more than USD 25.6 billion, and employs 12,000 people.

Business need
New York Life Insurance wanted to give employees the tools for greater productivity, and saw an opportunity to reduce the time and energy spent on HR duties by offering direct access to data.

By deploying SAP® SuccessFactors Employee Central, a cloud-based HCM software solution, employees and managers are able to perform a range of HR tasks themselves from a single portal.

Saving time and effort, the solution enhances employee productivity. Offering managers an overview of performance and development enhances decision-making ability.


IBM products and services that were used in this case study.

GBS AD&I - EA - SAP, IBM-SAP Alliance, GBS BCS EA - SAP, IBM Global Business Services

FSS: Insurance - Core Insurance - Life, Enabling Business Flexibility, Learning and Training, Cloud Computing, Software as a Service, Automation

Legal information

Case Study resources