Bucher Emhart Glass

Preserving deep industry expertise with a social approach to knowledge management from IBM

Published on 18 May 2016

IBM Connections empowers us to work better and faster, helping us get to market on new products more quickly than ever.

Dominik Durrer, Global IT Manager, Bucher Emhart Glass

Bucher Emhart Glass

Industrial Products

Deployment country

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Clavis IT AG


The world’s leading supplier of equipment, controls and parts to the glass container industry, Bucher Emhart Glass has been at the forefront of innovation in glass manufacturing for more than a century. Headquartered in Steinhausen, Switzerland, the company employs more than 1,800 people worldwide, and equips production lines responsible for almost 40 percent of the world’s total glass bottle output.

Business need
To continue delivering high-quality customer support, Bucher Emhart Glass wanted to empower retiring employees to share their deep expertise with newer members of the business—but how?

Bucher Emhart Glass implemented a social approach to knowledge management based on IBM® Connections™—enabling experienced employees to share best practices via forums, blogs, wikis and more.

Today, Bucher Emhart Glass uses a business social network to capture and share best practices across the enterprise—enabling it to maintain an exceptional standard of customer support.


IBM products and services that were used in this case study.

FileNet Content Manager, IBM Connections, WebSphere Portal

Collaboration Solutions (ICS) - Social Collaboration & Digital Experience - Employee Digital Experience, Collaboration Solutions (ICS) - Social Collaboration & Digital Experience - Platform for Social Business, ECM - Enterprise Content Management, Enterprise Content Management, IBM Collaboration Solutions, Learning and Training, Social Business for Expertise and Knowledge, Social Business Framework

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