Driving ahead in a competitive market with a platform for seamless, real-time collaboration

Published on 1 Mar 2016

We’re confident that IBM Connections will help us increase our share of a competitive market.

Derrick Murphy, President and CEO, ibml


Electronics, Professional Services

Deployment country
United States


Founded in 1992 and headquartered in Birmingham, Alabama, ibml is a leading provider of document scanning and information capture solutions and services for the banking, financial services, healthcare, government services, and outsourcing industries.

Business need
After attaining market leadership in a niche technology industry, ibml targeted expansion in new markets. How could it gain the agility to compete effectively with large, established enterprises?

ibml created a business social network using IBM® Connections™ solutions, enabling employees to collaborate seamlessly whether in the office, visiting clients, working from home or in remote offices.

Today, ibml is driving more than 500 active projects across more than 100 IBM Connections communities—supporting new initiatives, boosting its competitive advantage and helping it penetrate a new market.


IBM products and services that were used in this case study.

IBM Connections, IBM Domino, IBM Notes, IBM Sametime

Collaboration Solutions (ICS) - Social Collaboration & Digital Experience - Employee Digital Experience, Collaboration Solutions (ICS) - Social Collaboration & Digital Experience - Platform for Social Business, Collaboration Solutions (ICS) - Social Mail - Mail & Collaboration, Enabling Business Flexibility, Social Business Framework, Social Business for Customer Engagement, Social Business for Customer Service, Social Business for Product and Services Development

Legal information


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