Singapore Land Transport Authority maximizes ridership to minimize traffic congestion

Published on 16 Sep 2009

Our planners can use ridership data to develop more optimal routes, which ultimately will reduce congestion and make public transport more appealing

Silvester Prakasam, Director of Fare Systems, Singapore Land Transport Authority

Singapore Land Transport Authority (LTA)

Government, Travel & Transportation

Deployment country


Singapore has created one of the most modern, affordable and heavily used public transport networks in the world, with nearly three million people riding the bus and 1,600,000 people riding the train on any given day.

Business need
To allow more card issuers (providers) to issue cards for use in Singapore's public transit system, thus giving commuters more choice and a unified payment system for transport.

LTA worked with IBM to develop a new fare processing system that allows any Smart Card compliant with Singapore’s standard to be used in public transport.

Ability to accommodate multiple fare card issuers, increasing convenience for commuters and lowering costs; 80 percent reduction in revenue leakage from “lost” transactions due to systems issues; 2 percent reduction in the overall lifecycle cost of the fare processing system while doubling its performance capacity to 20 million fare transactions per day


IBM products and services that were used in this case study.

DB2 Enterprise Server Edition, Tivoli Storage Manager, WebSphere Application Server, WebSphere MQ

Power Systems, Storage: TS3310 Tape Library, System p: Power 520, System p: Power 570

Govt: Intelligent Transportation Systems (ITS), IBM Analytics, , Service Management, Service Oriented Architecture, Smarter Planet, Transforming Business

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