Radical transformation lets Unilever Europe focus on growth and winning in the marketplace

Published on 3 Feb 2012

The prime objective of Enterprise Support (ES) will be to create synergies across our shared service operations, driving continuous improvements in our service levels and cost. Moreover, moving to a unified global business unit will allow us to manage our relationships with our external business partners on a global (multifunctional) level, creating fewer and simpler points of contact.

Pascal Visée, Chief Enterprise Support Officer, Unilever

Unilever Europe

Consumer Products

Deployment country
United Kingdom


Building on a history that spanned three centuries, in 2005 Unilever Europe reassessed its vision for the 21st century.

Business need
Facing soft top-line revenues and an elevated cost structure, Unilever Europe needed to make dramatic operational changes

The company significantly reduced operational costs while freeing up finances for future growth and improving the quality of operational information, productivity and business performance

New centralized “One Unilever” finance and accounting organization, resulting in improved efficiency finance processes Standardized business process integrated across the enterprise using one common ERP across Europe Significant cost and operating savings contributing to the EUR700 million annual savings of the One Unilever program


IBM products and services that were used in this case study.

GTS Global Process Services, GBS GPS Finance & Administration, GTS Integrated Technology Services


Legal information


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