Ferservizi

Keeps efficient, reliable services running full steam ahead with smart content management

Published on 14 Jul 2017

For Ferservizi, managing crucial areas of our business such as accounts payable and payroll digitally with the IBM and SAP solutions has truly transformed the way we work.

Massimo Ristoratore, IT Manager, Ferservizi

Customer
Ferservizi

Industry
Travel & Transportation

Deployment country
Italy

Partner
SAP

Overview

Founded in 2002 and headquartered in Rome, Italy, Ferservizi controls the totality of the non-core, back-office operations of Italy’s flagship rail operator, Ferrovie dello Stato. With 1,550 employees and 15 operating centers, the company provides a wide array of support services to Ferrovie dello Stato’s 65,000 staff, spread across the whole country, with a commitment to being environmentally and economically sustainable.

Business need
Ferservizi provides back-office services that support Italy’s main railway operator. Under intense cost pressures, how could Ferservizi find a way to manage people and processes more efficiently?

Solution
Ferservizi partnered with IBM and SAP to create an integrated, digital operations solution that removes paper-based processes, introduces automation, and empowers staff to work more effectively.

Benefits
By digitizing 400,000 invoices payable and 1 million payslips, Ferservizi saved EUR 2 million in printing and postage costs. Newfound insight and control of content supercharges employee productivity.

Components

IBM products and services that were used in this case study.

Software
Content Collector for File Systems, Content Collector for SAP Applications, Content Navigator, Datacap Taskmaster Capture, FileNet Content Manager

Solution
T&T: Operations Planning and Optimization, Enabling Business Flexibility, Automation, IBM Analytics, ECM - Enterprise Content Management, Enterprise Content Management, Enterprise Modernization, Enterprise Resource Planning, ECM - Content Platform

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