FAQs



How can my company get vouchers?

Business partners earn vouchers through participation in one of the following programs:


When will I receive my vouchers?

  • Partner Growth Incentive Business - PGI requires acceptance of all available targets by midnight GMT on the final day of the first month of each quarter. PGI Vouchers are generally processed within three weeks of accepting a new Skills target. New 2018 PGI vouchers will be emailed starting in mid-January 2018. If your PGI Vouchers have taken longer than three weeks, please notify the PGI support team at:
  • Storage and Server Competency Business Partners - Existing Storage and Power Specialty partners should receive their Storage and Server Competency vouchers in mid to late January 2018. New Competency partners and partners who advance to Expert level should receive their vouchers in the first month following the quarter in which they achieved their entitlement.

Partners who achieve Competency status in… …will receive Competency vouchers between…
4Q 2017 15 January and 30 January, 2018
1Q 2018 22 April and 9 May, 2018
2Q 2018 22 July and 8 August, 2018
3Q 2018 21 October and 7 November, 2018
4Q 2018 15 January and 30 January, 2019

  • PartnerWorld Business Partners - Existing PartnerWorld members will receive their PartnerWorld program level vouchers starting in January. Newly eligible PartnerWorld members and Business Partners who move up a program level should receive their vouchers in the first month following the quarter in which they achieved their entitlement.

How many vouchers will my company receive?


Voucher Program Status Number of Vouchers Discount to Voucher Holder Expiration
Partner Growth Incentive
(PGI)
PGI Partner 4 Education Vouchers and 4 Test Vouchers for each new target accepted Class vouchers - 80% Discount on IBM Systems Classes or Events (*see note)

Test vouchers - 100% Discount on IBM Systems Cert Tests (*see note)
31-Dec-18
Server and Storage Competency Specialist 6 Education Vouchers and 6 Test Vouchers Class vouchers - 100% Discount on Storage or Server Classes and Events

Test vouchers - 100% Discount on Storage or Server Cert Tests
31-Dec-18
Expert 8 Education Vouchers and 8 Test Vouchers
PartnerWorld Program Level Registered** 2 Test Vouchers Class vouchers - 50% Discount on any eligible IBM Event

Test vouchers - 50% Discount on any IBM Cert Test (except mastery)
31-Dec-18
Silver 1 Education Vouchers and 4 Test Vouchers
Gold 2 Education Vouchers and 6 Test Vouchers
Platinum 3 Education Vouchers and 8 Test Vouchers

*As of 2018, PGI vouchers can no longer be used for System Z training.
** Registered Partners who meet the capability requirements.


What kind of vouchers will my company receive?

There are two types of vouchers issued. Test vouchers, which provide a discount on IBM Certification tests administered by Pearson VUE, and Education vouchers, which provide a discount on IBM Events and Technical Training.


Voucher Type Can be used for...
Partner Growth Incentive (PGI) Voucher Any IBM Systems Events and Technical Training (except for System Z)
Server Competency Education Voucher IBM Systems Power and Linux related events and Technical Training
Storage Competency Education Voucher IBM Systems Storage related Events and Technical Training
PartnerWorld Program Level Educaton Voucher Select IBM Events, including IBM PartnerWorld Leadership Conference (invite only) and THINK 2018

For the latest list of available training and events in your region refer to the Voucher Landing page at www.ibm.com/training/vouchers

  • Test Vouchers - Test vouchers can be redeemed for a discount on IBM certification exams with Pearson VUE. More information on available Certification exams and test center locations can be found at www.ibm.com/certify/certs/index.shtml. Which Certification Exams can be taken depends on the voucher type.

Voucher Type Can be used for...
Partner Growth Incentive (PGI) Test Voucher Any IBM Systems Certification Test (except for System Z)
Server Competency Education Test Voucher IBM Systems Power and Linux related Certification Tests, except Mastery exams
Storage Competency Education Test Voucher IBM Systems Storage related Certification Tests, except Mastery exams
PartnerWorld Program Level Educaton Test Voucher Any IBM Certification Tests, except Mastery exams


How much of a discount can I get with my vouchers?


Voucher Program Voucher Type Discount
Partner Growth Incentive (PGI) PGI Education Voucher 80% Discount on IBM Systems Events and Technical Training. * See Note
PGI Test Voucher 100% Discount on IBM Systems Certification Tests
Server Competency Server Competency Education Voucher 100% Discount on IBM Systems Power and Linux related events and Technical Training
Server Competency Test Voucher 100% Discount on IBM Systems Power and Linux Certification Tests
Storage Competency Storage Competency Education Voucher 100% Discount on IBM Systems Storage related Events and Technical Training
Storage Competency Test Voucher 100% Discount on IBM Systems Storage Certification Tests
PartnerWorld Program Level PW Program Level Education Voucher 50% discount on Select IBM Events, including IBM PartnerWorld Leadership Conference, (invite only) and THINK 2018
PW Program Level Test Voucher 50% Discount on IBM Certification Tests, except mastery exams

* PGI vouchers have a maximum value of $2100 USD PGI vouchers cannot be used for System Z training, events or certification testing.



Can I combine my voucher with other discounts, such as the early bird discount for events?

No. IBM Education voucher discounts can not be used with the standard Business Partner discount or combined with any other IBM discounts which might be available..


Can I use a voucher to pay for the cost of travel and living?

No. IBM Education vouchers cannot be used to cover travel and living (T&L) expenses.


Can I give my voucher to one of my customers or to another Business Partner?

No. IBM Education vouchers may be used by any employee of in your company, but cannot be transferred to your customers or to another Business Partner company.


How do I know if our company has any vouchers available and where can I find them?


When do my vouchers expire?

Regardless of when they were issued, all vouchers expire on December 31, 2018 and can not be extended into the next year.


What determines the email address vouchers are sent to and how do I change it?

  • PGI Vouchers - PGI Vouchers are emailed to your company's PGI Administrator. The PGI Administrator is set on PGI Web Site. If you wish to change the name of the PGI Administrator you must request the change via your Distributor who can contact IBM, or via the PGI support team at
  • Competency and PartnerWorld Program Level Vouchers - Competency and PW Program vouchers are emailed to the Primary Relationship Contact (PRC) identified in your company's PartnerWorld Profile. More information on how to find and update your PartnerWorld Profile can be found at: www.ibm.com/partnerworld/page/pps_com_udp_faq

Note: Updates to contact email addresses will affect only those vouchers that were issued after the date of change. Vouchers that were distributed prior to the date of change will continue to show the contact email address that was on record when they were originally issued. Questions regarding the distribution of vouchers should be directed to: .

How can I use my vouchers?


Voucher Program Voucher Type Discount
Partner Growth Incentive (PGI) PGI Education Voucher 80% Discount on IBM Systems Events and Technical Training. * See Note
PGI Test Voucher 100% Discount on IBM Systems Certification Tests
Server Competency Server Competency Education Voucher 100% Discount on IBM Systems Power and Linux related events and Technical Training
Server Competency Test Voucher 100% Discount on IBM Systems Power and Linux Certification Tests
Storage Competency Storage Competency Education Voucher 100% Discount on IBM Systems Storage related Events and Technical Training
Storage Competency Test Voucher 100% Discount on IBM Systems Storage Certification Tests
PartnerWorld Program Level PW Program Level Education Voucher 50% discount on Select IBM Events, including IBM PartnerWorld Leadership Conference (invite only) and THINK 2018
PW Program Level Test Voucher 50% Discount on IBM Certification Tests, except mastery exams

* PGI vouchers have a maximum value of $2100 USD. PGI vouchers cannot be used for System Z training, events or certification testing.


  • PGI and Competency Education Vouchers - IBM Systems Education vouchers can be used for IBM Systems Technical Training and IBM Systems Technical Events, including IBMTechU Comes to You and IBM PartnerWorld Leadership Conference. You must provide your class voucher number when registering for a class or event - one voucher number per person. Your voucher will be validated and billing will be adjusted accordingly. For the latest list of available training and events in your region, refer to the Voucher Landing page at www.ibm.com/training/vouchers
  • PartnerWorld Program Level Education Vouchers - PartnerWorld program vouchers are associated with a Business Partner’s program level in PartnerWorld. Business Partners who are Registered (and meet the capability requirement), Silver, and Gold can take advantage of a rich portfolio of benefits as they work their way to the new Platinum status. Each level earns additional IBM Certification Test and / or Education vouchers, which can be used for any IBM certification test and select IBM Events. More information on the PartnerWorld program levels can be found at www-356.ibm.com/partnerworld/wps/servlet/mem/ContentHandler/partnerworld-program-levels
  • Test Vouchers- Test vouchers can be redeemed for a discount on IBM certification exams with Pearson VUE. Pearson VUE requires you to provide the test number when making your test reservation. Pearson VUE will not accept the test voucher numbers after the test has already been taken. More information on available Certification exams and test center locations can be found at www.ibm.com/certify/certs/index.shtml

Do I need to present a physical copy of the voucher to enroll in a class or event?

No. IBM no longer requires a copy of the voucher. Students can enroll with just a voucher number.


Is there a deadline by which I must register for an IBM event or technical conference, after which my voucher will be invalid?

There is no specific deadline, you may use your allocated vouchers for IBM events and conferences based on any individual deadlines relating to each event and the expiration date of the voucher. Important Note: In some instances there is a processing fee if you have registered for an event and then, at a later date, submit a voucher for payment. Please pay close attention to the registration directions on the conference site you are registering for.


Who do I contact if I have additional questions regarding vouchers?


Questions related to... ...should be sent to...
PGI Program eligibility and entitlement The PGI Support team:
Competency Program eligibility and entitlement IBM PartnerWorld Contact Services:
www.ibm.com/partnerworld/contact
PartnerWorld Program elgibility and entitlement IBM PartnerWorld Contact Services:
www.ibm.com/partnerworld/contact
Voucher validation and distribution The Global Voucher team:

Why doesn't my voucher discount show when I enroll in a conference?

As stated in the registration form, the fee will be adjusted when the voucher has been validated. This can take up to 3 working days. Once the voucher has been validated, the fee will be adjusted accordingly and the registration will be confirmed.



What are the IBM Partner Growth Incentive (PGI) Voucher terms and conditions?

  1. This voucher entitles any employee of your company to an 80% discount off published tuition where the 80% does not exceed $2100 USD. (Partners will have to pay the difference regardless of the 80% rule if the tuition cost exceeds $2625 USD). All courses or events may not be available in all countries or geographies, please contact your local representative with any questions.
  2. Vouchers can only be used for Power and Storage related training courses and events.
  3. Unless otherwise noted in the offering description, vouchers are limited to one voucher per student, per enrollment.
  4. Each voucher is uniquely numbered, and the Business Partner company is responsible for ensuring each of their assigned vouchers is only used once. Should the same voucher be used more than once, IBM will attempt to replace the expended voucher with an unused voucher if one is available. If no vouchers are available, the enrollment may be subject to cancellation or registration fees.
  5. Vouchers cannot be used to cover student travel and living (T&L) expenses.
  6. All vouchers must be redeemed by December 31, 2018. There will be no extensions.
  7. This voucher may be used by any employee of the Business Partner company, but it cannot be transferred to customers or employees of other business partner companies. Violation of these terms can result in immediate cancellation of enrollment and loss of assigned vouchers.
  8. Vouchers will be shipped electronically.
  9. To redeem a voucher, the student MUST provide the voucher number upon registration into the class or event.
  10. IBM is not responsible for any expenses incurred by the Business Partner should a class or IBM Systems Technical Event be cancelled prior to the start date of the event.
  11. Vouchers cannot be used to cover late cancellation or no show fees. If you fail to attend a class you are enrolled in without giving proper notification as stated in the enrollment Terms and Conditions, you will be charged the full fee based on the published list price.
  12. This voucher cannot be combined with any other IBM discounts.
  13. Vouchers cannot be redeemed for IBM Software or IBM Z training or events.
  14. IBM reserves the right to change the terms and conditions or to cancel the program in its entirety at any time.


What are the IBM Server Systems Competency voucher terms and conditions?

  1. This voucher number entitles any employee of your company to a 100% discount off published tuition for eligible IBM Server Systems courses and technical events where available. All courses or events may not be available in all countries or geographies. Please contact your local representative with any questions.
  2. IBM Server Systems Competency Vouchers can only be used for IBM Server Systems related training courses and events.
  3. Unless otherwise noted in the offering description, vouchers are limited to one voucher per student, per enrollment.
  4. Each voucher is uniquely numbered, and the Business Partner company is responsible for ensuring each of their assigned vouchers is only used once. Should the same voucher be used more than once, IBM will attempt to replace the expended voucher with an unused voucher if one is available. If no vouchers are available, the enrollment may be subject to cancellation or registration fees.
  5. Vouchers cannot be used to cover student travel and living (T&L) expenses.
  6. All vouchers must be redeemed by December 31, 2018. There will be no extensions.
  7. This voucher may be used by any employee of the Business Partner company, but it cannot be transferred to customers or employees of other business partner companies. Violation of these terms can result in immediate cancellation of enrollment and loss of assigned vouchers.
  8. Vouchers will be shipped electronically.
  9. To redeem a voucher, the student MUST provide the voucher number upon registration into the class or event.
  10. IBM is not responsible for any expenses incurred by the Business Partner should a class or IBM Systems Technical Event be cancelled prior to the start date of the event.
  11. Vouchers cannot be used to cover late cancellation or no show fees. If you fail to attend a class you are enrolled in without giving proper notification as stated in the enrollment Terms and Conditions, you will be charged the full fee based on the published list price.
  12. This voucher cannot be combined with any other IBM discounts.
  13. The vouchers may not be redeemed for IBM Software training.
  14. IBM reserves the right to change the terms and conditions or to cancel the program in its entirety at any time.


What are the IBM Storage Systems Competency voucher terms and conditions?

  1. This voucher number entitles any employee of your company to a 100% discount off published tuition for eligible IBM Storage Systems courses and technical events where available. All courses or events may not be available in all countries or geographies. Please contact your local representative with any questions.
  2. IBM Storage Systems Competency Vouchers can only be used for IBM Storage Systems related training courses and events.
  3. Unless otherwise noted in the offering description, vouchers are limited to one voucher per student, per enrollment.
  4. Each voucher is uniquely numbered, and the Business Partner company is responsible for ensuring each of their assigned vouchers is only used once. Should the same voucher be used more than once, IBM will attempt to replace the expended voucher with an unused voucher if one is available. If no vouchers are available, the enrollment may be subject to cancellation or registration fees.
  5. Vouchers cannot be used to cover student travel and living (T&L) expenses.
  6. All vouchers must be redeemed by December 31, 2018. There will be no extensions.
  7. This voucher may be used by any employee of the Business Partner company, but it cannot be transferred to customers or employees of other business partner companies. Violation of these terms can result in immediate cancellation of enrollment and loss of assigned vouchers.
  8. Vouchers will be shipped electronically.
  9. To redeem a voucher, the student MUST provide the voucher number upon registration into the class or event.
  10. IBM is not responsible for any expenses incurred by the Business Partner should a class or IBM Systems Technical Event be cancelled prior to the start date of the event.
  11. Vouchers cannot be used to cover late cancellation or no show fees. If you fail to attend a class you are enrolled in without giving proper notification as stated in the enrollment Terms and Conditions, you will be charged the full fee based on the published list price.
  12. This voucher cannot be combined with any other IBM discounts.
  13. The vouchers may not be redeemed for IBM Software training.
  14. IBM reserves the right to change the terms and conditions or to cancel the program in its entirety at any time.


What are the IBM PartnerWorld program voucher terms and conditions?

  1. This voucher number entitles any employee of your company to a 50% discount off published tuition for eligible IBM events and IBM certification tests.
  2. A voucher can only be used for select IBM events as published at the PartnerWorld vouchers web site. All events may not be available in all countries or geographies, please contact your local representative with any questions.
  3. Unless otherwise noted in the offering description, vouchers are limited to one voucher per student, per enrollment.
  4. Each voucher is uniquely numbered, and the Business Partner company is responsible for ensuring each of their assigned vouchers is only used once. Should the same voucher be used more than once, IBM will attempt to replace the expended voucher with an unused voucher if one is available. If no vouchers are available, the enrollment may be subject to cancellation or registration fees.
  5. Vouchers cannot be used to cover student or instructor travel and living (T&L) expenses.
  6. All vouchers will be sent electronically.
  7. All vouchers must be redeemed by December 31, 2018. There will be no extensions.
  8. This voucher may be used by any employee of the Business Partner company, but it cannot be transferred to customers or employees of other business partner companies. Violation of these terms can result in immediate cancellation of enrollment and loss of assigned vouchers.
  9. To redeem a voucher, the student MUST provide the voucher number upon registration into the class or event.
  10. IBM is not responsible for any expenses incurred by the Business Partner should a class or IBM Systems Technical Event be cancelled prior to the start date of the event.
  11. Vouchers cannot be used to cover late cancellation or no show fees. If you fail to attend a class you are enrolled in without giving proper notification as stated in the enrollment Terms and Conditions, you will be charged the full fee based on the published list price.
  12. This voucher cannot be combined with any other IBM discounts.
  13. IBM reserves the right to change the terms and conditions or to cancel the program in its entirety at any time.