Research Triangle Park, North Carolina

RTP site

IBM Resiliency Services
3039 E Cornwallis Road
(For GPS directions, please use 1 Davis
Drive
as the street address)
Durham. NC 27709
Building 201

Research Triangle Park Center Information

Site access

All access to the Research Triangle Park IBM Resiliency Center is through the main entrance located off Davis Drive. The entrance gate is equipped with cameras and monitored by site security 24 hours a day, 7 days a week through the use of closed-circuit television cameras.

After entering the IBM site, customers should follow signs directing them towards IBM Resiliency Services lobby in building 201.

Parking

Designated visitor parking spaces have been identified on the outside of building 201 at Parking entrance 7/Lot K exclusively for our Resiliency Services customers.

Upon entering the facility, our customers will be greeted by our Resiliency Services Customer Administrators and further directed and assisted.

Environmental and Security/Safety controls

The IBM Resiliency Services site is equipped with the following:

Environmental controls:

Security/Safety controls:

Badges

Identification badges will be issued to all customers utilizing the Research Triangle Park IBM Resiliency Services site. The Building 201 Lobby Customer Administrator will ask to see a valid photo ID, request each customer to sign in and issue a temporary badge for access.

Security policies

Weapons (of any type), drugs (other than prescription drugs prescribed by a licensed medical doctor), and alcoholic beverages in any form, are not permitted at any IBM location. Failure or refusal to comply with this requirement will be cause for immediate removal from the site. If this condition exists or is suspected, IBM Security will be contacted immediately.

Prior authorization is required before a camera or video equipment can be brought into the building.

For safety and health reasons, it is requested that children and pets not be brought on site during an exercise. IBM is not responsible for personal belongings. Lost and found inquiries should be made to your Project Manager.

Restrooms

Restrooms are located conveniently throughout the facility.

Showers

Showers are available for the exclusive use of IBM Resiliency Services customers and are located in the shower room area of the Ladies and Men’s Rooms.

Smoking guidelines

Designated smoking areas are located outside the RTP facility in the clearly marked designated areas.

Shipping and Receiving

During normal business hours (8:00 am - 4:30 pm EST), the RTP shipping and receiving department will accept delivery of packages. In addition, shipping and receiving will supply packaging materials, and weigh and ship packages leaving the facility, including air freight. Shipping and receiving of packages during off shift hours can also be accommodated.

Vital records

If possible, arrangements should be made for all vital records being used for a recovery exercise shipped for delivery between 8:00 am and 4:30 pm EST, Monday through Friday. Your company name, address, Project Manager name and the Event Number listed. The number of boxes being shipped (ex: 1 of 10) should be clearly labeled. It is recommended you bring prepared return shipping labels and documents (including billing account numbers) with you to aid in the return of your tapes and materials. In addition, the tracking details should be provided to the Project Manager in advance.

Shipping Addresses for RTP

Front Desk (Regular Weekend/After Hour Shipments-Small Packages)
IBM Resiliency Services
3039 E. Cornwallis Road
Building 201/C136
Research Triangle Park, NC 27709
Attn: "Contact Name"
919-436-9572

Media Management (Vital Records) and Media Hardware Shipments
IBM Resiliency Services
3039 E. Cornwallis Road
Building 201/C137F
Loading Dock 101-103
Research Triangle Park, NC 27709
Attn: IBM RS Tape Pool 919-436-9572
Project Manager/Work Order #________

Employee Regular Site Shipments
IBM Resiliency Services
3039 E. Cornwallis Road
Building 305
Loading Dock 52-54
Research Triangle Park, NC 27709
Attn: Al Taji 919-408-2173
Mike Irizarry 919-423-0115

Hardware Equipment
IBM Resiliency Services
3039 E. Cornwallis Road
Building 301/Dock 85,86
Research Triangle Park, NC 27709
Attn: Al Taji 919-408-2173
Mike Irizarry 919-423-0115

Circuit Orders/Deliveries

RTP Site LCON Contact Information:

Company Name IBM RS
Address 3039 E Cornwalis Rd
City Research Triangle Park
State North Carolina
Zip 27709
Dmarc (bldg/floor/room) Bldg 301 N RR1220C
Primary LCON John Lewis lewisjo@us.ibm.com
Alternate LCON Mike Irizarry mirizar@us.ibm.com
Primary LCON Phone 919-486-2450
Alternate LCON Phone 919-423-0115
Special Instructions 9-5 Monday-Friday Access must be scheduled 24 hours prior to arrival

Telephones/messages

Touch-tone telephones are installed throughout the building. Cellular service is accessible through multiple carriers.

If someone needs to contact you at the site while you are still en-route, telephone messages will be taken by the Customer Administrator or our Tape Pool Staff.

IBM RTP Site Security Emergency 919) 543-5555
IBM RTP Site Security (Non-Emergency) (919) 543-4444
IBM RTP Customer Administrators Main (919) 543-6251
IBM RTP Customer Administrators Cell (919) 436-9581
IBM RTP Tape Pool Staff (919) 436-9572

ATM

An ATM (Automatic Teller Machine) is located on the first floor in Building 306 near the cafeteria and is accessible to IBM Resiliency Services customers 24 hours a day. See your Customer Administrator for assistance.

Cafeteria services

The cafeteria hours each weekday are as follows:

Breakfast: 7:00AM-11:00AM
Lunch: 11:00AM-1:30PM

Food service options

Many food service options are available to our customers. You may eat breakfast and lunch in the IBM cafeteria during weekday hours.

You may arrange catering services directly, contact your Project Manager or our Customer Administrators team for assistant with your request.

You may choose to order food from the local restaurants and have it delivered to the site. The Customer Administrators will be happy to assist you with placing your orders. Menus are available at the lobby reception desk.

Coffee, tea, decaf and hot chocolate are supplied free of charge to customers in the kitchen/lounge areas.

Raleigh hotel information

Hotels within 1 mile of IBM location

Hotels between 1 and 2 miles of IBM location