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IBM Customer Facing Solutions Offerings

What do Air Canada and YMCA have in common? They've both turned to Customer Facing Solutions (CFS) to realize their business vision. Serving a wide spectrum of clients from enterprise to end-users, CFS tailors solutions to fit business objectives while focusing on what customers need. CFS has a solution for any customer touchpoint. Just ask and CFS will work on solutions with you.

What we offer - solutions by area

Interactive Communications

Contact Centre Solutions

Thinking of a contact centre that optimizes agents and enhances customer experience?

Learning Content

Learning Content

Envisioning a course that gets your team up and running quickly?

Portals/Enterprise Contact Management

Portals/Enterprise Contact Management

Imagining a solution where there's order not chaos, and process not pandemonium?

Mobile Applications Practice

Mobile Applications Practice

Mobilizing your data and applications to do business anywhere, anytime? Setting up your enterprise mobile platform?

Self-service Kiosk

Self-service Solutions

Wondering about a self-service solution that improves your customer service and competitive position?

User Experience

User Experience

Envisaging a user experience that drives loyalty and brings your multichannel business together?

We're here to help

We're here to help

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