Why do I get error "GIM69207S" while trying download directly to my z/OS system?

This might happen if the certificate on the IBM download server is not setup on your z/OS system. Ensure that the DigiCert Global Root CA certificate (in addition to the Root 2 - GeoTrust Global CA Certificate) is connected to your security manager keyring or stored in your default Java keystore file and is trusted on your system.


I am planning on Internet delivery for my SystemPac. Where should I start?

You can obtain your SystemPac, FunctionPac or ProductPac orders via the Internet. A good place to start is to view the help section located at Shopz web site:
https://www-304.ibm.com/software/shopzseries/ShopzSeries_public.wss?action=hginternet.

To verify your system setup for Internet delivery of orders, go to the Connectivity Test for SW Download Readiness web site at  https://www14.software.ibm.com/webapp/iwm/web/preLogin.do?lang=en_US&source=cbct.


How big will my SystemPac Internet order be?

The size of your SystemPac order depends on the type (e.g. z/OS or Subsystem) and the product content included in your order. Typically, order size ranges from about 550 MB (Subsystem) to about 10 GB (z/OS with the most commonly order products). The space required for your order in the download file system is provided on the Shopz download page in the file "Required information for CustomPac Dialog". The download page can be found on the “My Orders” tab on the Shopz web site at http://www.ibm.com/software/shopzseries.


How long will it take for me to download my CustomPac Internet order?

Several factors contribute to the length of time it will take to download your order.

  1. The size of your order which is determined by the content (which products are contained in your order).
  2. The connectivity you use. The faster the connectivity the faster the download.
  3. The amount of traffic on your Intranet.
  4. The amount of traffic on the Internet. Typically weekends and nighttime are faster than weekdays during the day or evening hours.

For sample download times, refer to http://www6.software.ibm.com/regsvs/nethelp/download.html#speed.


I can't download directly to my z/OS system, can I still use a CustomPac Internet order?

Yes. You can first download your order to your workstation or an intermediate node using Download Director; then you can download the order to your z/OS system from there. A good place to start is to view the help section for Internet delivery located at Shopz web site URL:
https://www-304.ibm.com/software/shopzseries/ShopzSeries_public.wss?action=hginternet


How do I order a SystemPac Internet order? Must I use Shopz? My geography doesn't support product ordering on Shopz, can I still get a SystemPac Internet order?

In order to use the Internet Delivery option, you must place your order via Shopz. If you are not already a Shopz user, you must first register for Shopz. When you place your order in Shopz, you will be able to select "Internet" as one of the Preferred Media options. If your country is not supported for product ordering in Shopz, you will not be able to obtain SystemPac, FunctionPac or ProductPac Internet order.


How long will the SystemPac Internet order be available for me to download? What should I do if I can't download it within the time limit?

All Internet orders (SystemPac, FunctionPac, ProductPac and Service) are available for download for 30 days. If you are unable to download your order within this time, wait until you are ready to download and re-order at that time. You can also contact the Shopz support and request an extension prior to your order expiring if you absolutely need additional time to complete the install.


Although IBM provides Internet delivery options via Secure FTP (FTP using Secure Sockets Layer or FTPS) and HTTP Secure (HTTP using Secure Sockets Layer or HTTPS) to ensure secure delivery of SystemPac, may I still use standard FTP?

Yes, you will be given an option to choose FTP, FTPS, or HTTPS during a transition period before IBM migrates over to exclusively using secured downloads. After the transition period you will only be able to download Internet delivery orders from an IBM Server to your z/OS host system using either Secure FTP or HTTP Secure, and you must set up your z/OS driving system to use Secure FTP or HTTP Secure for downloads.


How do I verify if my system is set up to support Secure FTP?

Go to the Connectivity Test for SW Download Readiness web site for instructions on how to set up and verify that your system can connect securely to the IBM download servers. You can find the Connectivity Test for SW Download Readiness web site at: https://www14.software.ibm.com/webapp/iwm/web/preLogin.do?lang=en_US&source=cbct.


How do I verify if my system is set up to support HTTP Secure?

Go to the Connectivity Test for SW Download Readiness web site for instructions on how to set up and verify that your system can connect to the IBM download servers using HTTP Secure. You can find the Connectivity Test for SW Download Readiness web site at:
https://www14.software.ibm.com/webapp/iwm/web/preLogin.do?lang=en_US&source=cbct.


What level of SMP/E is required to use HTTP Secure download method?

If you intend to download your order using HTTP Secure (HTTPS), then you need to have SMP/E V3R6 with PTFs UO01693 and UO01741 (Base) and UO01695 (Japanese) or higher.


May I use my existing FTP.DATA file to download a CustomPac order using Secure FTP?

Yes, during the generation of the RECEIVE job, you will be given an option to use your existing FTP.DATA file


Why am I getting a GIM* error message running a customized job to download my SystemPac order from the IBM download server to my z/OS system?

If you are trying to download your SystemPac order using the Secure FTP (FTPS) or HTTP Secure (HTTPS) download method your z/OS system may not be set up correctly. If you have already verified that your system can connect to the IBM download server, you can also check the SMP/E for z/OS User's Guide, SMP/E for z/OS Commands, SMP/E for z/OS Reference, or SMP/E for z/OS Messages, Codes, and Diagnosis documents to see if you can determine the cause of the error.

A link to these publications is contained on the z/OS Elements and Features webpage at http://www.ibm.com/systems/z/os/zos/bkserv/v2r1pdf/#GIM


Must the network temporary storage be in a z/OS UNIX® file system?

Yes it must be in a z/OS UNIX file system.


Can the network temporary storage be in a zFS? Can it still be in an HFS?

It can be in either a zFS or a HFS.


Where can/should the network temporary storage directory physically reside?

The SMPNTS (SMP/E Network Temporary Store) is a directory of UNIX file system files that are used for temporary storage of network transported packages that were received during SMP/E RECEIVE processing. It should reside on the system you will be running the Receive job.


What mountpoint should be used for the network temporary storage for a ServerPac Internet order?

One that you have access to, that is not being used for any other purpose.


Where would the LOADRIMS and LOADRIMH job be located for CustomPac Internet orders?

The LOADRIMS and LOADRIMH job can be found on the Shopz download page for your order. You can cut/paste the job and execute it from your z/OS host system.


While receiving an order from the IBM server using zFS as the download file system, the driving system hung and a re-IPL was required. How can this be prevented?

zFS requires more system memory so please make sure you have at least 512 MB system memory.