Procurement One Place Support


IBM's Procurement One Place (POP) support is to act as a first point of contact, which will provide problem resolution to clients or direct them to the right contact within the Procurement organization.

There are three geography support centers: one for North America, one for Asia Pacific and one for Europe, Middle East and Africa, and Latin America. The following describes call-in telephone numbers, and applications supported for each geography support center.

Geography support center table of contents

North America

Effective 3 October 2011, the Procurement One Place (POP) team is available for North America and Canada. POP is to act as the focal point of contact in the Operations Centers. POP will provide resolution to clients within the team's scope of work (first level support on procurement application, operations, and invoicing-related questions, as well as other procurement-related questions) or direct them to the right owner within the Procurement organization.

The below table lists the call-in numbers for the supported countries.

Country Call-in numbers Applications
North America 888-767-4289 Buy on demand (Bond), TRA, Supplier Financial Risk Assessment (SFRA), Business Data Warehouse (BDW), Brio, Contractor Sourcing Application (CSA), Contracts Online Tool (COLT) Nextance, Procurement Requirements Entry Process (PREP), and all other procurement-related questions
Canada 1-303-262-5606 Bond, TRA, SFRA, BDW, Brio, CSA, COLT Nextance, PREP, and all other procurement-related questions
North America and Canada 1-800-856-1626 Global Procurement Center (GPC) tools: Source File Tool (SFT), Source Feed Database (SFD), Support Desk Database (SDDB), and Requisition Tracker (Req Tracker); Web Order and Invoice (WOI),Web Reporting, Enterprise Solution for Invoicing (ESI) Procurement Contribution Tool (PCT), SAP, Electronic Data Interchange (EDI), Supplier Management Utility (SMU), and all other Procurement-related questions
North America 607-429-4848 Accounts Payable
Canada 905-316-7785 Accounts Payable
North America and Canada 866-495-6190 Supply Chain Process Management (SCPM)

Asia Pacific

The Asia Pacific Procurement One Place team provides help desk support for Procurement's core applications. The team is located in Shanghai, China, and includes English, Mandarin, Japanese, and Korean language support. Hours of coverage are from 9 a.m. to 6 p.m. local country time, Monday through Friday.

To contact the Asia Pacific Procurement One Place team, please dial the following numbers for your supported country.

Country Toll-free number Support for Asia Pacific (AP)
Australia 1-800-079602 CSA, EDI, EGI Net, ESI, PCN, QIN, Qualification Database, SMT, SQMS, Supply Portal, TQA, Web Reporting, WOI,COLT Nextance, and whom to turn for procurement-related queries
China 800-820-2283 CSA, EGI Net, ESI, FOX DBCS, PCN, QIN, Qualification Database, SMT, SQMS, Supply Portal, TQA, Web Reporting, WOI,COLT Nextance, and whom to turn for procurement-related queries
Hong Kong 800-964220 CSA, EGI Net, ESI, PCN, QIN, Qualification Database, SMT, SQMS, Supply Portal, TQA, Web Reporting, WOI,COLT Nextance, and whom to turn for procurement-related queries
India 0-0008001008039 CSA, EGI Net, ESI, PCN, QIN, Qualification Database, SMT, SQMS, Supply Portal, TQA, Web Reporting, WOI,COLT Nextance, and whom to turn for procurement-related queries
Indonesia* 001 803 65 7605 CSA, EGI Net, ESI, PCN, QIN, Qualification Database, SMT, SQMS, Supply Portal, TQA, Web Reporting, WOI,COLT Nextance, and whom to turn for procurement-related queries
Japan 00531 0860008 EGI Net, ESI, FOX J , PCN, QIN, Qualification Database, RFQ Web, SMT, SQMS, Supply Portal, TQA, Web Reporting, WOI,COLT Nextance, and whom to turn for procurement-related queries
Malaysia 1800 80 6018 CSA, EGI Net, ESI, PCN, QIN, Qualification Database, SMT, SQMS, Supply Portal, TQA, Web Reporting, WOI,COLT Nextance, and whom to turn for procurement-related queries
New Zealand 0800-447781 CSA, EDI, EGI Net, ESI, PCN, QIN, Qualification Database, SMT, SQMS, Supply Portal, TQA, Web Reporting, WOI,COLT Nextance, and whom to turn for procurement-related queries
Philippines 1800-1861-0002 CSA, EGI Net, ESI, PCN, QIN, Qualification Database, SMT, SQMS, Supply Portal, TQA, Web Reporting, WOI,COLT Nextance, and whom to turn for procurement-related queries
Singapore 800-8600022 CSA, EDI, EGI Net, ESI, PCN, QIN, Qualification Database, SMT, SQMS, Supply Portal, TQA, Web Reporting, WOI,COLT Nextance, and whom to turn for procurement-related queries
South Korea 00-7988620223 CSA, EGI Net, ESI, FOX DBCS, PCN, QIN, Qualification Database, SMT, SQMS, Supply Portal, TQA, Web Reporting, WOI,COLT Nextance, and whom to turn for procurement-related queries
Sri Lanka +61298986057 EGI Net, ESI, PCN, QIN, Qualification Database, RSC@, SMT, Supply Portal, TQA, Web Reporting, WOI,COLT Nextance, and whom to turn for procurement-related queries
Taiwan 00-801-86-3011 EGI Net, ESI, FOX DBCS, PCN, QIN, Qualification Database, SMT, SQMS, Supply Portal, TQA, Web Reporting, WOI,COLT Nextance, and whom to turn for procurement-related queries
Thailand* 001-800-8610225 CSA, EGI Net, ESI, PCN, QIN, Qualification Database, SMT, SQMS, Supply Portal, TQA, Web Reporting, WOI,COLT Nextance, and whom to turn for procurement-related queries
Vietnam 86-28-85302844 CSA, EGI Net, ESI, PCN, QIN, Qualification Database, SMT, SQMS, Supply Portal, TQA, Web Reporting, WOI,COLT Nextance, and whom to turn for procurement-related queries

* available only from phones with IDD facility

Europe, Middle East, Africa/Latin America Procurement One Place support

The Procurement One Place (POP) team is to act as the focal point of contact in the Operations Centers. POP will provide resolution to clients within the team's scope of work (first level support on procurement application-related queries, invoicing-related queries, and other procurement-related queries) or direct them to the right owner within the Procurement organization. We support Europe, the Middle East, Africa, and Latin America.

The languages supported are: English, Spanish, German, French Dutch, Danish, Norwegian, Portuguese, Finnish, Swedish, and Italian. The Procurement One Place team is located in Sofia, Bulgaria, and is providing coverage from 9 a.m. to 6 p.m. CET, Monday through Friday. Hours of coverage for Latin America are 9 a.m. to 6 p.m. EST.

We would like introduce you to a tool called Web reporting. The tool will provide you with information regarding your invoices, purchase orders (P.O.s), and payments. Choose the tool in the language in which you speak to save you time.

The below table lists the call-in numbers for the supported countries.

Country Call-in number Support for EMEA
Angola +44 2392 289601 Procurement applications (Web Order Invoicing (WOI), Contractor Sourcing Application (CSA), Web Reporting, and Supply Portal), operations and invoicing-related queries, and whom to turn for procurement-related queries
Austria +44 2392 289602 Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and invoicing-related queries, and whom to turn for procurement-related queries
Bahrain +44 2392 289601 Procurement applications (Web Order Invoicing (WOI), Contractor Sourcing Application (CSA), Web Reporting, and Supply Portal), operations and invoicing-related queries, and whom to turn for procurement-related queries
Belgium French +44 2392 289603 Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and invoicing-related queries, and whom to turn for procurement-related queries
Belgium Flemish +44 2392 289603 Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and invoicing-related queries, and whom to turn for procurement-related queries
Botswana +44 2392 289601 Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and whom to turn for procurement-related queries (supporting language - English)
Bulgaria +44 2392 289604 Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and whom to turn for procurement-related queries (supporting language - English)
Burkina Faso +44 2392 289601 Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and invoicing-related queries, and whom to turn for procurement-related queries (supporting language - French)
Chad +44 2392 289601 Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and invoicing-related queries, and whom to turn for procurement-related queries (supporting language - French)
Congo +44 2392 289601 Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and invoicing-related queries, and whom to turn for procurement-related queries (supporting language - French)
Croatia +44 2392 289604 Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and whom to turn for procurement-related queries (supporting language - English)
Cyprus +44 2392 289604 Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and whom to turn for procurement-related queries (supporting language - English)
Czech Republic +44 2392 289604
pasc@hu.ibm.com
Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and whom to turn for procurement-related queries (supporting language - English)
Democratic Republic of Congo +44 2392 289601 Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and invoicing-related queries, and whom to turn for procurement-related queries (supporting language - French)
Denmark +44 2392 289604 Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and invoicing-related queries, and whom to turn for procurement-related queries
Dubai +44 2392 289604 Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and whom to turn for procurement-related queries (supporting language - English)
Egypt +44 2392 289601 Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and whom to turn for procurement-related queries (supporting language - English)
Estonia +44 2392 289604 Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and whom to turn for procurement-related queries (supporting language - English)
Ethiopia +44 2392 289601 Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and whom to turn for procurement-related queries (supporting language - English)
Finland +44 2392 289604 Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and invoicing-related queries, and whom to turn for procurement-related queries
France 33 820 05 00 70
+44 2392 289610
Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and invoicing-related queries, and whom to turn for procurement-related queries
Canadian French 877-205-6725 Buy on demand (Bond),Technical Risk Assessment (TRA), Supplier Financial Risk Assessment (SFRA), Business Data Warehouse (BDW), Brio, CSA, Contracts Online Tool (COLT) Nextance, Procurement Requirements Entry Process (PREP), accounts payable, and all other procurement-related questions
Gabon +44 2392 289601 Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and invoicing-related queries, and whom to turn for procurement-related queries (supporting language - French)
Germany +49 1805426032 Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and invoicing-related queries, and whom to turn for procurement-related queries
Ghana +44 2392 289601 Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and invoicing-related queries, and whom to turn for procurement-related queries (supporting language - English)
Greece +44 2392 289604 Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and whom to turn for procurement-related queries (supporting language - English)
Hungary +44 2392 289604 Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and whom to turn for procurement-related queries (supporting language - English)
Ireland +44 2392 289604 Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and invoicing-related queries, and whom to turn for procurement-related queries
Israel +44 2392 289604 Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and whom to turn for procurement-related queries (supporting language - English)
Italy +44 2392 289615 Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and invoicing-related queries, and whom to turn for procurement-related queries
Ivory Coast +44 2392 289601 Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and whom to turn for procurement-related queries (supporting language - English)
Kazakstan +44 2392 289604 Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and whom to turn for procurement-related queries (supporting language - English)
Kenya +44 2392 289601 Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and invoicing-related queries, and whom to turn for procurement-related queries (supporting language - English)
Kuwait +44 2392 289604 Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and whom to turn for procurement-related queries (supporting language - English)
Latvia +44 2392 289604 Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and whom to turn for procurement-related queries (supporting language - English)
Lesotho +44 2392 289601 Procurement applications (Web Order Invoicing (WOI), Contractor Sourcing Application (CSA), Web Reporting, and Supply Portal), operations and invoicing-related queries, and whom to turn for procurement-related queries
Lithuania +44 2392 289604 Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and whom to turn for procurement-related queries (supporting language - English)
Luxemburg +36 1 777 1873 Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and invoicing-related queries, and whom to turn for procurement-related queries (supporting language - English)
Madagascar +44 2392 289601 Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and invoicing-related queries, and whom to turn for procurement-related queries (supporting language - French)
Malawi +44 2392 289601 Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and invoicing-related queries, and whom to turn for procurement-related queries (supporting language - English)
Mauritius +44 2392 289601 Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and invoicing-related queries, and whom to turn for procurement-related queries
Morocco +44 2392 289601 Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and whom to turn for procurement-related queries (supporting language - English)
Mozambique +44 2392 289601 Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and whom to turn for procurement-related queries (supporting language - English)
Namibia +44 2392 289601 Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and whom to turn for procurement-related queries (supporting language - English)
Netherlands +44 2392 289604 Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and invoicing-related queries, and whom to turn for procurement-related queries
Niger +44 2392 289601 Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and invoicing-related queries, and whom to turn for procurement-related queries (supporting language - French)
Nigeria +44 2392 289601 Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and invoicing-related queries, and whom to turn for procurement-related queries (supporting language - English)
Norway +44 2392 289604 Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and invoicing-related queries, and whom to turn for procurement-related queries
Pakistan +44 2392 289604 Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and whom to turn for procurement-related queries (supporting language - English)
Poland +44 2392 289604 Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and whom to turn for procurement-related queries (supporting language - English)
Portugal +44 2392 289604 Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and whom to turn for procurement-related queries (supporting language - English)
Qatar +44 2392 289604 Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and invoicing-related queries, and whom to turn for procurement-related queries (supporting language - English)
Romania +44 2392 289604 Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and whom to turn for procurement-related queries (supporting language - English)
Russia +44 2392 289604 Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and whom to turn for procurement-related queries (supporting language - English)
Saudi Arabia +44 2392 289604 Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and invoicing-related queries, and whom to turn for procurement-related queries (supporting language - English)
Senegal +44 2392 289601 Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and invoicing-related queries, and whom to turn for procurement-related queries (supporting language - French)
Serbia +44 2392 289604 Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and whom to turn for procurement-related queries (supporting language - English)
Seychelles +44 2392 289601
pasc@hu.ibm.com
Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and invoicing-related queries, and whom to turn for procurement-related queries (supporting language - English)
Sierra Leone +44 2392 289601
pasc@hu.ibm.com
Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and invoicing-related queries, and whom to turn for procurement-related queries (supporting language - English)
Slovakia +44 2392 289604 Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and whom to turn for procurement-related queries (supporting language - English)
Slovenia +44 2392 289604 Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and whom to turn for procurement-related queries (supporting language - English)
South Africa +44 2392 289601 Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and invoicing-related queries, and whom to turn for procurement-related queries
Spain +44 2392 289620 Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and invoicing-related queries, and whom to turn for procurement-related queries
Swaziland +44 2392 289601 Procurement applications (Web Order Invoicing (WOI), Contractor Sourcing Application (CSA), Web Reporting, and Supply Portal), operations and invoicing-related queries, and whom to turn for procurement-related queries
Sweden +44 2392 289604 Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and invoicing-related queries, and whom to turn for procurement-related queries
Swiss French +44 2392 289610 Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and invoicing-related queries, and whom to turn for procurement-related queries
Swiss German +44 2392 289612 Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and invoicing-related queries, and whom to turn for procurement-related queries
Swiss Italian +44 2392 289615 Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and invoicing-related queries, and whom to turn for procurement-related queries
Tanzania +44 2392 289601 Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and invoicing-related queries, and whom to turn for procurement-related queries (supporting language - English)
Tunisia +44 2392 289601 Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and whom to turn for procurement-related queries (supporting language - English)
Turkey +44 2392 289604 Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and whom to turn for procurement-related queries (supporting language - English)
Uganda +44 2392 289601 Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and invoicing-related queries, and whom to turn for procurement-related queries (supporting language - English)
UK +44 2392 289606 Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and invoicing-related queries, and whom to turn for procurement-related queries
Ukraine +44 2392 289604 Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and whom to turn for procurement-related queries (supporting language - English)
Zambia +44 2392 289601 Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and invoicing-related queries, and whom to turn for procurement-related queries (supporting language - English)


Country Call-in number Support for Latin America
Argentina +44 2392 289629 Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and invoicing-related queries, and whom to turn for procurement-related queries
Bolivia +44 2392 289629 Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and whom to turn for procurement-related queries
Brazil +44 2392 289629 Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and invoicing-related queries, and whom to turn for procurement-related queries
Chile +44 2392 289629 Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and invoicing-related queries, and whom to turn for procurement-related queries
Columbia +44 2392 289629 Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and invoicing-related queries, and whom to turn for procurement-related queries
Equador +44 2392 289629 Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and invoicing-related queries, and whom to turn for procurement-related queries
Mexico +44 2392 289629 Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and invoicing-related queries, and whom to turn for procurement-related queries
Paraguay +44 2392 289629 Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and whom to turn for procurement-related queries
Peru +44 2392 289629 Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and invoicing-related queries, and whom to turn for procurement-related queries
Uruguay +44 2392 289629 Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and invoicing-related queries, and whom to turn for procurement-related queries
Venezuela +44 2392 289629 Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and invoicing-related queries, and whom to turn for procurement-related queries