Business services:The The business services council consists of five unique and distinct sub-commodities: (1) Professional services, which includes business and information technology (IT) consulting, incentives (IBM Business Partners), marketing professionals (sales and support staff), translation (foreign language), and certification (ISO and UL). For technical sub-contracting, such as programmers, engineering consultants, customer engineers, technical writers, program managers, and systems analysts, go to Technical services. For adminstrative services, such as secretaries and clerks, go to Complementary workforce; (2) Education services, which includes online Web-based learning, purchasing of CD-ROMs for computer based learning, instructor-led classes, design and development of e-learning and instructor-led class materials, classroom rentals, and purchasing of course materials; (3) Human resource (HR) services, which includes HR consulting, HR program/benefit administration, recruiting, outplacement, medical services, health/welfare-related benefit procurement delegated to HR; (4) Market intelligence, which includes custom research, secondary research, access to proprietary data online, list brokers, list maintenance, and analyst relations procured through outside suppliers; and (5) IBM business insurance, which includes property and liability insurance to sufficiently cover IBM’s operational risk. Coverage includes professional, general, auto, and aviation liability insurance. In addition, worker compensation insurance is purchased to cover IBM employees that suffer work-related injuries.
Complementary workforce: The Complementary Workforce (CWF) Council establishes and maintains relationships with suppliers who provide administrative, manufacturing, customer care center, and financial output services (contractors that augment the needs of IBM and its customers). Requirements in the U.S. are supported by several global, national, regional niche, and diversity suppliers. Services procured are temporary administrative staffing on a global basis, including secretarial, general administrative, receptionist, procurement support, call center, light industrial, and financial output services. Currently, IBM has no plans to expand its complementary workforce supplier base.
Connectivity: The Connectivity Global Council works with suppliers that provides the following products and services: (1) Network equipment services and maintenance: Routers, switches, hubs, modems, wireless, WAN (Wide Area Network) equipment, and associated services; (2) Converged communications equipment, services and maintenance, installation and services of VoIP, PBX exchanges (Private Branch Exchange), telephone sets including headsets, voice managed services, MAC (Moves add and Changes) VoIP (Voice over Internet Protocol) hardware and phones and Session Initiation Protocol (SIP); (3) Infrastructure installation services: Cabling solutions for voice and data networks including the design, physical installation, integration of services; wireless services, equipment; security installation services including cameras, access devices, DVRs (Digital Video Recorder) and new technology; (4) Power protection equipment: Single phase Uninterrupted Power Supplies (UPS) and services to protect computer and network equipment from outages caused by power spikes, surges, and blackouts.
Facilities design and construction: The Facilities Design and Construction council (FDC) is chartered with establishing a global strategy and the resulting supplier relationships to fulfill requirements for IBM internal needs, Global Process Services, and resale activity supporting Global Services site and facilities as follows:
- design and construction including services and/or supplies associated with the rearrangement and construction of a facility for both internal and resale, including data centers;
- products and services for resale used to outfit or refurbish customer data centers (excludes cabling/networking);
- furniture includes the services and/or suppliers associated with the rental, purchase, installation, maintenance, and repair of all furniture within a facility;
Facilities management and operations (FMO): Responsible for sourcing all services and suppliers that are used primarily to maintain the appearance, safety, or environmental standards of a facility. The primary area of Facilities Management (FM) is an integrated multi-disciplinary field devoted to the coordination of space, infrastructure, people, and organization. FM also facilitates a much wider range of activities which are often referred to as non-core functions. These are outlined below and vary from one business sector to another. FM has become a highly competitive area and is subject to continuous innovation, development, and technology where organizations are under pressure to reduce costs and add value to the core business. The FMO Council's primary clients are the real estate organizations for both IBM and IBM's customers. For clients, we provide end-to-end sourcing solutions across the FMO area. The FMO Council comprises the following broad categories:
- Factilities management
- Security services
- Environmental services
- Food services
- Maintenance repair operations (MRO)/office supplies
Hardware maintenance and services: The hardware maintenance and services council works with suppliers to augment IBM's own maintenance and service capabilities. For hardware maintenance, we work predominantly in the fixed cost maintenance agreement arena with suppliers that have extensive product and geographic scope. Services included in our scope are IMACs (moves,adds,changes), break/fix, and similar hardware-related activities. We do not support consulting, network services, software, internet services, parts refurbishment, etc. Our strategy is to drive our requirements through suppliers that deliver the highest quality services at the most cost effective rates. Primary considerations for new suppliers are breadth of product coverage capabilities, true direct service capabilities on a national level and extended service, level capabilities up to and including 7x24 coverage with two-hour response. Strong parts logistics is also a must, with the ability to provide parts coverage in all locations and at all service levels. Certified MWBE (minority,women owned business enterprise) suppliers may apply for adjusted selection criteria.
Information technology (IT) equipment: Copiers, facsimile (FAX), audio/visual (AV) equipment (maintenance), mail processing/document handling equipment (maintenance), VCRs, televisions (TVs), cameras, and network print management services. Desktops, laptops, servers, printers, personal computer (PC) associated peripherals, hardware configuration (hardware integration/software transfer), memory (does not include hardware components utilized in the manufacture of IBM products, maintenance, or technical services solutions), automatic teller machines (ATMs) with associated services, kiosk hardware, radio frequency identification (RFID) equipment, and life cycle management (LCM) services.
Marketing communications: The council purchases items that promote the brand image and sales of IBM products and services. Advertising, demand generation, and direct marketing are handled by an Agency of Record, Ogilvy & Mather, and Ogilvy One. At this time, no new agencies will be added for this business. Lead Generation is handled by a Global contract, and no additional suppliers are being added at this time. Public Relations is handled by two Agencies of Record, and no new agencies will be added to this business. Marketing collateral and sales promotions design and content are under contract with a limited number of suppliers. IBM currently has a global logo merchandise catalog program with no plan to increase the number of licensed logo merchandise suppliers. George P. Johnson Corp. is the Agency of Record for marketing events. Creative, sales enablement, and recognition events are managed within a small group of contracted event suppliers. No additional suppliers are being added at this time. Print Services supports the post design of offset and digital printing, Raw Media, fulfillment lettershop, standard and custom forms, and offsite reprographics.
Software: The software council handles licensing of third-party software for internal use, resale, or outsourcing customer use. This includes both commercially available software (whether modified or not) and custom-developed software. Licensing is dependent upon the requirements and needs of our internal IBM clients and IBM outsourcing engagements. IBM's strategy is to drive requirements through selected suppliers who deliver significant competitive advantage in both price and business terms to IBM and provide consistent high quality products supports by performance metrics.
The following is not supported by our software council: Marketing and development relationships, equity and acquisition proposals, joint venture proposals, technology submissions consisting of patents and white papers, any ideas relating to IBM products and services and works-for-hire (technical services).
Technical services commodity: Technical Services Commodity: IBM made a strategic decision to fulfill U.S. technical contractor requirements through a core supplier program. Consideration for core status is occasionally given through performance as a sub-tier partner with one of the core suppliers. The core suppliers are required to flow the terms of their contract with IBM down to sub-tier firms and will submit potential sub-tiers via the "Supplier Subcontractor Nomination Form" to facilitate the timely assessment and registration of the sub-tier. One way to demonstrate that you should be considered as a core supplier in the future would be through performance as a sub-tier partner with one of the core suppliers. Interested suppliers are requested to contact one of the core suppliers directly to form a sub-tier relationship. For further information including contact information for the core program, send an E-mail to email@example.com.
Telecommunications: The telecommunications council can be divided into three major categories: 1) wireline, 2) wireless, and 3) managed network services. Under wireline services, you can find products and services such as voice (local, long distance, etc.) and other services such as audio and video conferencing and net conferencing. The other major sub-category under wireline is "data." Within data, you will find services and products such as Frame Relay/ATM/MPLS, etc. Mobile phones, calling cards, and pagers, etc., can be found under the wireless category. Finally, under the managed network services category, you will find routers, switches, hubs, and different services such as monitoring, maintenance, and hard and/or soft moves add changes.
Travel: The travel council strives to provide the lowest cost, best-in-class travel solution anywhere in the world within the boundaries of the IBM corporate travel policy that differentiates the IBM traveler and optimizes the travel process through e-travel industry solutions, from travel reservation enquiry, and other on-the-go travel features, through to expense reimbursement. The travel council consists of six sub-commodities: 1) Airlines; 2) Corporate cards; 3) global financials; 4) ground transport; 5) hotels; and 6) travel agency.