Nextel Communications and IBM Announce Strategic Alliance for Wireless Solutions and Customer Care

Nextel and IBM to Jointly Develop and Deploy Mobile Business Solutions - IBM and TeleTech to Manage and Enhance Nextel Customer Care Services

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"Safe Harbor" Statement under the Private Securities Litigation Reform Act of 1995 - 18 Jan 2002:

A number of the matters and subject areas discussed in this press release that are not historical or current facts deal with potential future circumstances and developments. The discussion of such matters and subject areas is qualified by the inherent risks and uncertainties surrounding future expectations generally, and also may materially differ from actual future experience involving any one or more of such matters and subject areas. We have attempted to identify in context certain of the factors that we currently believe may cause actual future experience and results to differ from current expectations regarding the relevant matter or subject area. Such risks and uncertainties include the realization of anticipated cost savings and incremental revenue, the ability to effectively transition our customer care operations while maintaining our level of customer care, negotiation and execution of definitive agreements, the successful performance of new technologies, including data applications, timely development and delivery of these new technologies, economic conditions in currently existing and targeted markets, competitive conditions, market acceptance of new services, access to sufficient capital to meet operating and financing needs and those that are described from time to time in reports filed with the SEC by IBM, Nextel and TeleTech, including each of their annual reports on Form 10-K and their subsequent quarterly filings on Form 10-Q. This press release speaks only as of its date, and IBM, Nextel and TeleTech each expressly disclaims any duty to update the information herein.

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