IBM And DWL Form Global Strategic Alliance to Deliver Unified Business Services Software for Financial Services

IBM Middleware Provides Critical Platform for DWL Customer(TM) and DWL Industry Applications to Enable Customer-Centric Business Processing

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WHITE PLAINS, N.Y. & NEW YORK - 31 Jan 2002: IBM and DWL, a leading provider of unified business services software, today announced a worldwide strategic alliance to deliver comprehensive enterprise customer administration solutions for global 1000 financial services companies.

IBM and DWL will offer a solution that combines IBM's service capabilities, hardware and middleware with DWL's industry-leading applications to deliver the most competitive, flexible and cost-effective enterprise financial services solutions on the market. This alliance will provide solutions that elevate and unify customer, account and product information across multiple business lines. This gives financial services companies' key audiences a single view of the enterprise. DWL and IBM solutions allow banking, financial markets and insurance organizations to consolidate vital customer information from existing core business and Customer Relationship Management (CRM) systems. In addition, the two organizations will provide industry composite applications that enable customers, partners, agents/brokers and employees to execute end-to-end business transactions via Web and wireless devices in real time.

Combined IBM and DWL solutions help financial services companies realize additional return on existing technology investments as well as harness industry leading Java* 2 Enterprise Edition, Enterprise Java Bean and WebServices technologies. DWL's web services-enabled enterprise applications are developed on IBM's middleware and hardware, and delivered by IBM Global Services. They are currently used by some of the world's largest financial services companies.

Under the terms of the agreement, the two companies will jointly market DWL Customer and DWL's industry applications running on IBM WebSphere* Application Server, with DB2 Universal Database* and WebSphere MQ family middleware, along with IBM's eServer* hardware platform. On sales to all new customers, DWL will promote IBM hardware and middleware as the technologies of choice. IBM Global Services (IGS) will provide consulting, customization and integration services for joint IBM and DWL customers.

``IBM's alliance with DWL will allow financial services institutions, from banks to brokerages to insurance companies, to get a 360 degree view of their customers by elevating to an enterprise-wide level customer and product information that is trapped in business silos,'' said William Pieroni, general manager of global insurance for IBM. ``Financial institutions recognize the need to unify this information to better service their customers, but they also want to do it as cost effectively as possible. This alliance can help make that a reality. DWL has leading Web-enabled applications that, combined with IBM's middleware and consulting and integration services, provide a massively scalable solution for financial services institutions.''

``IBM has consistently offered the innovative technologies needed to support real time business processing on an enterprise-wide level,'' said Simon Chong, vice president marketing and strategic alliances, DWL. ``These technologies are crucial to our customers' ability to develop and deploy customer-centric business solutions. We also intend to leverage our mutual capabilities in Web services to provide a robust set of technologies to support the next level of services-based applications that are key for financial services.''

The DWL strategic alliance is another example of IBM's commitment to go-to-market with leading independent software vendors through the PartnerWorld for Developers program ( These alliances target industries such as financial services, retail and manufacturing, and solution segments including enterprise resource planning, supply chain management, customer relationship management and business intelligence. The goal is to provide developers with access to new customers and revenue opportunities through IBM's marketing, sales and solutions resources. In return, developers commit to lead with IBM's middleware, server platforms, and services.

A history of working together
DWL has traditionally developed its applications on IBM technologies delivered and integrated by IBM Global Services. DWL has also worked with IBM eServer group as an advanced member of IBM PartnerWorld for Developers (PWD), DWL's open Enterprise Java Bean and XML component architecture utilizes IBM's e-business infrastructure technologies: WebSphere Application Server, WebSphere Portal Server, MQSeries Family, Visual Age For Java, WebSphere Commerce Suite and, DB2 UDB.

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