Heating Oil Partners Ignites Efficiency With New IBM Think-Family Technology

IBM and Computer Tech Help Company Serve Customers Better This Winter

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DARIEN, CT - 17 Feb 2005: Heating Oil Partners, a leading heating and air conditioning supplier in the Northeast, is using IBM's new Think Express program to deploy ThinkPad and ThinkCentre personal computers to help keep its customer support network running efficiently this winter season, IBM and Computer Tech announced today.
The IBM Think Express program, part of the broad IBM Express Portfolio, combines a selection of ThinkPad notebooks and ThinkCentre desktops with aggressive pricing and good availability to meet limited budgets and quick delivery requirements. These models are configured to help customers in an on demand world by offering technology and features such as ThinkVantage Technologies, which help reduce IT costs and improve end-user and IT productivity.

To help expand its business and fuel efficiency, Heating Oil Partners relies on its reseller partner, Computer Tech, to provide IBM Express models of ThinkPad R51 and T42 notebooks and ThinkCentre A50 and A51p desktops in their more than 25 branches in the Northeast. The IBM Express program is vital to Heating Oil Partners' business because of the speedy turnaround on customer requests, product reliability and IBM 3-year warranty support. Computer Tech, which has served as Heating Oil Partners' value-added reseller for nearly a decade, recommends the most appropriate models and technologies and coordinates shipments to all Heating Oil Partners locations on time and often under budget.

"The ability to order a new IBM PC, have it shipped next-day and be up and running in a three-day window is a huge advantage, especially as we approach our busiest season," said Rob Griffin, Manager of Technology, Heating Oil Partners. "We need advanced technology tools to help our employees do their job. We can provide our sales force with a durable ThinkPad notebook knowing it can take the abuse of the oil industry."

In addition, Heating Oil Partners uses an IBM ThinkVantage Technology called Access Connections, to help connect its traveling employees to various types of wired and wireless networks.

Heating Oil Partners' operations are conducted through local distribution and service centers throughout the Northeast and Mid-Atlantic states. Because the business activities span a six-state region that encompasses a growing population, Heating Oil Partners must be poised to open new distribution and service centers quickly, and on demand. Having a technology infrastructure that contributes to business readiness and resiliency, coupled with the quality and agility of Computer Tech services, has helped Heating Oil Partners become one of the fastest growing heating oil and home comfort system distributors in the United States.

"Our relationship with Computer Tech has been unmatched by any other vendor," said Griffin. "Computer Tech's honesty, reliability and hard work have made a great impact on my expectations from any vendor I do business with."

Computer Tech, an IBM Premier Partner, provides IBM service and support for Heating Oil Partners.