IBM Global Services Forms SOA Management Practice

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November 4, 2004. - 04 Nov 2004: IBM today announced IBM Global Services has extended its focus on Web services and SOAs with the introduction of an SOA Management Practice that will help customers with Web services management capabilities as they scale to enterprise wide Service Oriented Architectures. 

The new practice will help customers build and manage SOA implementations and will offer  expertise tailored for Web services and management products including Tivoli management tools as well as support for a number of offerings from third party software providers.

Management is a critical requirement for enterprises as they begin to scale SOAs. With the SOA Management Practice IBM Global Services will deliver end to end management support capabilities for customers implementing individual Web services to full scale SOA deployments.

"The creation of this new practice specifically focused on SOA management is a direct result of demand from our customers," said Michael Liebow, vice president of Web Services, IBM Global Services.  "Many customers have started to experience benefits of their initial SOA implementations and want more.  The major concern we are hearing is the need to make certain that the management capability being deployed now support their needs as customers scale to an enterprise wide SOA that extends to customers, partners and suppliers."

Management services that IBM Global Services will offer for SOA include: 
Security - Authentication and authorization are critical components of SOA management.    Full support will be offered for existing Web services security specifications and support will evolve as new specifications become available. 

Monitoring - The foundation of management, this includes the ability to manage service capacity thresholds, faults, errors and otherwise predictable and unpredictable conditions where valid processing did not occur.

Performance --  This includes the ability to monitor service throughput and capacity in an SOA as well as work with an intermediary such as a metering service to aggregate performance data and create input for Service Level Agreement reporting.

Business Performance Management - This included the monitoring and performance of transactions in an SOA as well as the ability to monitor business processes and discrete functions within a business process. 

Integration Broker - This includes the management in an SOA of service prioritization, failover, load balancing, dynamic routing, data/protocol/XML transformation, scheduling and metering/rating as well as the ability to feed metrics into a billing system.

Catalog Support - SOA management services will include the ability to manage web services as part of a discovery and integration capability. The ability to catalog services with associated integration information (WSDL, as an example) requires management of the catalog interoperability, including authorization/authentication, provisioning and configuration services.

Extensibility - This includes development tools for web service management agent and client, SDKs to extend functions and to integration with external systems and support of disparate programming models (e.g. J2EE and .NET).

In addition to Tivoli software, the first external partner is Digital Evolution, Inc. based in Santa Monica, California.

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