IBM Confirmed as Defra's Transformation Services Partner

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SOMERS, NY & LONDON - 20 Jul 2004: The Department for Environment, Food and Rural Affairs (Defra) and IBM have announced a seven year agreement for IBM to provide information technology (IT) and business change services to Defra, as part of the Department's modernisation programme aimed at improving service provision to staff and the public.

Under the new arrangements, which come into effect in October 2004, IBM will provide strategic IT and business transformation services. IBM will work closely with Defra to deliver an IT-enabled strategy for change, improving the Department's internal processes leading to better services for customers.

IBM will manage, support and improve Defra's desktop IT infrastructure and business systems, develop a range of new business systems, provide the infrastructure to help facilitate a more flexible and mobile workforce and provide a continuous source of technology and business process innovation.

"This is a superb agreement which I am confident will deliver excellent value for money," Programme Director David Myers said. "Defra aims to develop a true strategic partnership with IBM that will bring immense benefits to our customers and staff. IBM's ability to match industry insight with world-class technology expertise and genuine business innovation is key to creating the foundation for our transformation."

"Through this agreement with IBM, Defra will benefit from improved business process and IT systems that will assist its modernisation programme," said David Dockray, Managing Partner, IBM Business Consulting Services, Europe, Middle East and Africa.

"This agreement underlines IBM's leadership in transformational services, indicating how IBM can help its clients to focus on delivering enhanced business value, while achieving cost efficiencies."

Approximately 330 Defra IT staff will transfer to IBM when the contract begins. A consultation process is taking place with the trades unions and a series of presentations and one to one meetings is being held with transferring staff.

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