Thousands of IBM Customers Increasing Revenue and Efficiency with Web Services

New Services, Software and Consulting Practices from IBM to Feed Web Services Momentum

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ARMONK, N.Y. - 17 Nov 2003: IBM today announced that thousands of customers - including Wall Street Access, Blue Cross of Arkansas and Miami Dade County -- are using Web services to create higher levels of efficiency and new flexible business models that unlock hidden revenue opportunities. IBM is also announcing new services, software and consulting practices to help additional customers implement Web services to change business processes.

Web services -- the industry standard plumbing used to tie together companies with customers, suppliers and partners -- makes software integration easier, faster and less expensive regardless of how disparate systems are.

"Web Services has moved beyond the hype and tire kicking into the live production at thousands of customer locations delivering real business value," said Michael Liebow, vice president, Web services, IBM Global Services. "The necessary standards are in place and IBM is now focused on helping customers leverage Web services to transform their businesses. The resources IBM is dedicating to Web services cannot be matched."

Miami Dade County is leveraging Web services to bring new life to data residing on IBM mainframes, allowing 40 departments to reuse this information for new purposes as the county transitions to an eGovernment. The county's new 3-1-1 government phone line will use Web services to give citizens information about government services from the disparate computing systems behind the scenes. Additionally, with the help of IBM and partner ClientSoft, the county will use Web services to wirelessly provide police, fire and emergency workers access to critical information that can help save lives. The county's building permit and inspection processes will also to be automatically linked, increasing efficiency and customer satisfaction.

"Web services allow Miami Dade County to reuse and bring new life to existing data," said Ira S. Feuer, Assistant Director, Enterprise Technology Services, Miami Dade County. "Because we can develop a Web service once and apply it in many different ways, additional business benefits occur on a daily basis with reduced costs and increased efficiencies. Web Services have allowed us to transform our business and become an eGovernment."

With the help of IBM partner Webify Solutions, Blue Cross of Arkansas expects to significantly reduce its dependency on third party transaction clearing houses and reduce manual processing of healthcare transactions. Blue Cross has over 12 million manual touch points with hospitals and clinics annually and Web services will help reduce cost by directly connecting to their provider's patient management systems. In just a few short months this Web services network has already processed more than $15 million in Health Care transactions.

"Leveraging the power of Web services, insurance payers can enhance and simplify providers compliance with HIPAA transaction requirements, providing direct connections to high volume payers and Health Information Networks" said Joseph S. Smith, CIO, Arkansas Blue Cross. "Web services applications can enhance the strategic relationship healthcare providers have with the health plans and payers, enabling easier HIPAA compliance and reducing manual touches and high costs associated with commercial clearinghouses."

Wall Street Access, a New York Stock Exchange member and independent brokerage firm, is using IBM Web services technology to integrate and extend its stock trading platform to nearly 20 exchanges, market makers and specialist firms including Thomson Financial, Pinnacor,, Pershing and Lasalle Partners. Using Web services, Wall Street Access is able to route customer orders to exchanges like NYSE, NASDAQ, CBOE, ISE, REDI and Instinet. This allows Wall Street Access to provide faster and more accurate information for their online trading customers.

To help more customers experience similar types of benefits, IBM is announcing:

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