IBM Expands Hosting Options For Leading Applications

Application Hosting For SAP Solutions, Siebel Systems And WebSphere(R) Helps Customers Speed Deployment At A Lower Cost

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ARMONK, NY - 22 Jul 2002: IBM today announced that it will expand its application hosting capabilities to include new solutions from SAP, Siebel Systems and IBM WebSphere®. The expanded IBM Application Hosting Service enables customers of all sizes to deploy applications faster and more cost effectively over the Internet.

IBM Application Hosting Services provide businesses with an alternative to building and running their technology infrastructure in-house by tapping into computer systems in IBM data centers worldwide to provide sophisticated management of software applications. With today's introduction of Application Hosting for SAP, Siebel Systems and WebSphere Commerce, IBM adds a standardized delivery environment as an option for customers. The standardized option uses existing IBM infrastructure, personnel and management expertise to help businesses lower costs and eliminate the complexity inherent in deploying sophisticated software.

Things Remembered, the largest personalized gift chain in the U.S. with 777 stores nationwide, is using IBM's Application Hosting capabilities to run its Web site ( The company has migrated to the IBM eServer iSeries, IBM's mainframe-class server, running IBM's DB2 Database software and WebSphere Commerce located at IBM's e-business Hosting Center in Raleigh, North Carolina.

"WebSphere Commerce in an application hosting model provides Things Remembered with a flexible infrastructure that can respond to peak holiday shopping periods," said Mark Fodor, director of e-business at Cole National, the parent company of Things Remembered. "The combination of WebSphere Commerce and the IBM eServer iSeries in this unique hosted model offers us unrivaled reliability, value and performance.

"Extending on its strategic relationships with SAP and Siebel, IBM is combining its unique level of expertise in Web hosting and critical business applications with a rich set of infrastructure services to deliver the most complete solution to customers," said Jim Corgel, general manager, IBM e-business Hosting. "Global implementation of these offerings, plus IBM Application Hosting for WebSphere®, enables customers to deploy a common and consistent solution around the globe and experience the same level of quality support worldwide."

Application Hosting for SAP Solutions
IBM Application Hosting for SAP provides customers with the ability to run SAP applications, including SAP Enterprise Resource Planning Solutions and industry solutions via the Internet. By using the hosted application, customers can achieve faster deployment and better operational efficiencies by taking advantage of IBM's expertise in designing, building and running high-performance IT environments.

In addition to accessing the hosted application, companies can tap into IBM's Application Operation Centers located in various cities across the globe to receive optional SAP and infrastructure services.

Application Hosting for Siebel Systems
IBM Application Hosting for Siebel Systems combines Siebel 7 general and industry-specific applications with proven IBM capabilities in Web hosting. This Siebel 7 offering enables customers to rapidly and cost effectively implement a web-enabled customer management platform.

IBM provides customers with access to expertise from IBM Siebel Support Centers of Competency such as the International Competency Center in San Mateo and the European Siebel IBM Support Center based in IBM La Gaude and IBM Montpellier in the South of France

Businesses can expand the Siebel environment rapidly by choosing from a range of IBM services including consulting and implementation, integration, training and education, functional application management and financing.

Application Hosting for WebSphere
IBM Application Hosting for WebSphere® facilitates the rapid adoption of e-business for customers. With new service updates to increase functionality and enhance customer options, IBM provides the industry's most versatile Internet infrastructure software. Customers can choose from pre-designed, pre-tested platforms for WebSphere Application Server 4.0 or WebSphere Commerce Professional Edition 5.4, which are located in IBM e-business Hosting Centers. New application monitoring and reporting, middleware management, and server options are available as part of the Application Hosting Service.

Building on years of experience providing high transaction volume environments, IBM Application Hosting for WebSphere® offers a combination of IBM's software and hosting expertise. These new commerce services help customers improve implementation times while reducing risk and capital expenditures.

Complementary Services
Customer applications will be hosted at IBM Data Centers worldwide and will be complemented with consulting services from IBM's Business Innovation Services (BIS) and Application Management Services (AMS) to support end-to-end application development and life-cycle management. Supported by a large practice of SAP and Siebel-certified skills within IBM, customers can maximize value by transferring functional application management, including ongoing maintenance, customization and user support to IBM.

For those companies who want the benefits of the IBM Application Hosting Service while retaining an "in-house" visibility into their technology environment, IBM provides the e-business Hosting Connection Web portal that provides anytime, anywhere, real-time access to information on the performance of their systems. Customers can host their applications with IBM without sacrificing the ability to access and analyze key information in-house.

Optionally, by deploying IBM's new 'Services Anywhere' e-business on demand service, customers can have IBM host their applications while retaining the physical infrastructure on their premises.

Only IBM offers a full range of application services that customers can add incrementally as their business expands.

Financing from IBM
IBM Global Financing offers qualified customers financing for initial one-time charges or purchases sold directly by IBM, IBM Authorized Business Partners, or strategic alliance software vendors including SAP, Siebel Systems and IBM's Websphere. Financing from IBM enables critical projects to be undertaken faster by turning large upfront expenses into affordable monthly payments. Financing also helps to balance project costs with project benefits by providing customized payment streams with step or deferred payments for qualified customers.

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