Siebel Systems and IBM Launch State-of-the-Art European Customer Support Center

Joint European Showcase to Allow Customers and Partners to Trial Advanced CRM Solutions on Leading Edge Hardware

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LOS ANGELES - 22 Oct 2002: Siebel Systems, Inc. (NASDAQ:SEBL) and IBM (NYSE:IBM) today announced the launch of a joint technology customer support center, which showcases the latest Siebel eBusiness Applications integrated to back-end business processes across multiple application integration scenarios on the latest IBM eServer hardware and industry solutions. The European Customer Support Center utilizes facilities in Montpellier and La Gaude, France.

The European Customer Support Center enables customers to experience Siebel Systems' and IBM's CRM vision, insight, and experience. Jointly staffed by highly skilled technical and sales professionals, the Center offers an unrivaled understanding of the challenges and technologies surrounding the complete life cycle of a CRM implementation -- from requirements analysis and technology selection to integration, deployment, and CRM system enhancement. The Center provides invaluable support for customer needs analysis, architecture definition, solution assurance, proof of concept, and prototyping, plus demonstration of a model of end-to-end integrated architecture.

The European Customer Support Center is the first demonstration center to support Siebel Systems' and IBM Websphere Business Integration's solutions for Universal Application Network. Universal Application Network, the industry's first standards-based, vendor-independent application integration solution, was launched by Siebel Systems in April of this year. Universal Application Network takes a standards-based approach to the design and development of business processes based on best practices that are executed by market-leading integration servers. In addition, these business processes are application-independent and can be deployed across a diverse set of applications and across multiple divisions and business units.

The Universal Application Network architecture is demonstrated at the new Center running on IBM WebSphere's integration server technology. The combined solution will provide customers with a business process integration solution that connects their CRM solution with back-end legacy and ERP business processes while accelerating time to revenue and significantly reducing implementation costs.

All IBM eServers are integrated at the center, including the powerful IBM EServer p690, the POWER4-driven server that transformed the UNIX market last December; the highly scalable, Intel-based IBM eServer x440 launched earlier this year; the supremely robust IBM eServer zSeries with its mainframe capabilities for consolidating enterprise eBusiness operations; and the IBM eServer i890, which nearly doubled the performance of the previous top-of-the-line iSeries when it was launched in April. In addition, middleware solutions including IBM DB2, IBM Content Manager, IBM Business Intelligence offerings, and IBM WebSphere are integrated to allow customers to run Siebel eBusiness Applications on a number of platforms simultaneously according to existing infrastructure and specific departmental needs.

The Center also provides comprehensive briefings and demonstrations, technical workshops, post-sales support for customers and partners with Siebel eBusiness Applications, Universal Application Network support and a comprehensive library of technical publications and reference guides.

"The goal of the European Customer Support Center is to assist customers and partners of Siebel Systems and IBM in the design, development, multiapplication integration, and rapid deployment of best-practice CRM programs," said Neil Morgan, Vice President, European Marketing, Siebel Systems. "The Center's CRM expertise, experience, and vision are formed from the close collaboration between both companies and their combined market experience in implementing CRM programs for thousands of organizations across scores of market sectors."

"The European Customer Support Center is further testimony to the worldwide joint marketing, collaborative selling, software integration, and extensive co-development of solutions between IBM and Siebel Systems," said Jean-Paul Michel, Vice President of Technical Sales Support, IBM EMEA. "The powerful integration of IBM's industry expertise, products, and services and Siebel eBusiness Applications creates a global platform for businesses to increase customer retention, loyalty, revenue, and profitability; achieve a significant, broad-based, and rapid return on investment; dramatically reduce costs and risk; and accelerate deployment."

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