New York City Health and Hospital Corporation Advances Quality Patient Care with Advanced Analytics Platform from IBM

New Platform Enables Data-Driven Decisions to Improve Care and Business Operations

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NEW YORK - 18 Sep 2013: IBM (NYSE: IBM) announced today that the New York City Health and Hospitals Corporation (HHC) has awarded IBM a one-year, $10 million contract to build an advanced analytics platform that enhances patient care and improves operational efficiency. As a $6.7 billion organization, HHC is the largest municipal healthcare organization in the country and manages a tremendous volume of medical data every day. This investment in big data analytics underscores HHC’s continued commitment to quality and efficiency in patient care.

Like many health systems across the country, HHC faces soaring costs as it treats a growing number of New Yorkers, many of whom suffer from complex chronic illnesses like diabetes, asthma and heart disease. Importantly, HHC plays an important role as a health safety net to the city with uninsured patients representing more than one-third of HHC’s 1.4 million annual patients. , and emerging care delivery models and payment reforms create added pressure to deliver the highest quality care to each patient at a lower cost.  

Current HHC systems to measure and report quality metrics are manual and dispersed across the organization, leading to inefficiencies and making them difficult to leverage for patient insights. HHC’s new data analytics platform will help align and measure its quality care metrics to meet the goals of HHC’s new care delivery models. The integration of enterprise data from across HHC will allow for enhanced analytics and timely reporting to bring together financial, human resources, supply chain, operations and clinical data to support key performance objectives for HHC. This will allow HHC administrators and healthcare providers to extract critical, detailed information to make better healthcare decisions and better report on outcomes.  

“At HHC, we have so much information and data that can be used to achieve our vision for quality, access and efficiency,” said Bert Robles, Senior Vice President and Corporate Chief Information Officer, HHC. “What’s been missing is the right tool that can draw insights from scale and diversity of our data. We believe the IBM solution will lead us toward a smarter approach to diagnosis and treatment, so that we can truly provide better care to more patients at a lower cost. With this tool in place, we can see the future of care at HHC, care that is more predictive and proactive to manage care for patients with the greatest risk factors and most complex medical needs.”  

The IBM Enterprise Health Analytics platform will integrate and standardize data from eight HHC repositories into one common healthcare data model. The platform will standardize disparate information across patients, providers, locations and reimbursement codes. IBM will also support HHC’s enterprise data warehouse and business intelligence architecture, and provide the tools and capability to archive and migrate legacy data into the new system. 

“IBM is pleased to partner with the New York City Health and Hospital Corporation by tapping into its wealth of data as it strives to improve care quality for New Yorkers while managing costs,” said IBM’s New York Managing Director, Michael O’Boyle. “In today’s environment, advanced data analytics tools are increasingly imperative to help providers make smarter healthcare decisions that improve patient outcomes and reduce the risk of future complications that might bring them back to the hospital. Making sense of HHC’s big data will help the organization succeed in the evolving healthcare marketplace while also building a healthier community of patients. That’s truly smart.” 

HHC is the nation’s largest municipal healthcare organization providing care to over 1.4 million New Yorkers each year. HHC provides medical, mental health and substance abuse services through its 11 acute care hospitals, four skilled nursing facilities, six large diagnostic and treatment centers and more than 70 community based clinics. HHC Health and Home Care also provides in-home services for New Yorkers. 

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