Nemertes Research Names IBM Top Provider for Cloud Computing

First PilotHouse Award for Cloud Computing Also Ranks IBM Highest in Technology, Customer Service and Value Categories

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ARMONK, N.Y., - 15 Sep 2010: IBM (NYSE: IBM) today announced that it was ranked top provider in Cloud Computing out of five vendors for the Nemertes Research inaugural PilotHouse Award for cloud computing.

Nemertes PilotHouse Awards, now in the third year, are based entirely on the ratings of business customers who use a vendor's products or services.  To determine each award winner, Nemertes analysts interview and survey more than 2,000 IT decision-makers.

IBM outscored other major cloud vendors across technology, customer service and value.  As defined by Nemertes, technology ratings capture how customers view the sophistication of the underlying technology in the cloud computing providers' infrastructure and systems. Customer-service ratings cover how cloud computing providers perform in areas such as response time to problems, service received from helpdesk or portal, and issues surrounding service-level agreements. Value ratings are based on customers' perception that they are making worthwhile expenditures for the benefits they receive, including a vendor's ability to provide security and compliance to overcome hurdles to cloud adoption.  

"Winning an independent award based solely on the ratings of business clients who use our cloud computing services speaks to IBM's commitment to deliver the best technology, service and value to our clients," said Jan Jackman, vice president, Global Cloud Services, IBM. "Since 2007, IBM has worked hard to make cloud viable for clients who want to get the most out of their resources and who cannot compromise on factors like security, compliance and availability."    

In determining the PilotHouse winners, Nemertes analysts also conducted in-depth conversations with a subset of customers to understand the reasons behind the results. Nemertes developed the methodology, while customers rated their providers on technology, customer service, and value. In some categories, Nemertes also asked for ratings on integration, management tools, or ease of implementation and troubleshooting.

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