IBM Opens Service Delivery Center in Wroclaw, Poland

New facility will provide high value information technology services to IBM clients

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WROCLAW, Poland - 10 Sep 2010: At a ribbon cutting ceremony today, IBM (NYSE: IBM) and leaders of Poland's business and public sector communities announced that the new IBM technology service delivery center -- located in the Wojdyla Business Park in Wroclaw, Poland -- is now operational. The new center is part of an extensive network of IBM service delivery centers in more than 20 countries, with multiple sites in many of those countries, providing information technology (IT) services and business process outsourcing capabilities to IBM clients around the world.

"This newest IBM investment is crucial for our economy to take a step forward," said Grzegorz Schetyna, Marshal of the Parliament of the Republic of Poland. "I see this as a major opportunity for Poland's talented and skilled people to work and cooperate in a globally integrated world." 

The new service delivery center will primarily support IBM's strategic outsourcing clients, providing server systems operations, security services and end-user services, including maintenance and monitoring of computer hardware and software systems. The services utilize collaborative problem solving and defect prevention processes based on service management standards. Employees will manage the servers and storage systems critical for ensuring optimal IT infrastructure performance for IBM's clients.

"IBM's global delivery centers are critical in delivering information technology services to our clients around the world," said Anna Sienko, general manager, IBM Poland. "We chose Wroclaw for our newest facility based on criteria including its highly educated and experienced professionals, language skills and a favorable business environment."

The center has already hired a number of technology and engineering graduates as well as skilled IT professionals.


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