IBM Introduces Breakthrough Messaging Technology for Customers and Business Partners

New peer-to-peer tools help IBM eServer iSeries community work smarter and faster

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PartnerWorld, New Orleans, LA - 17 Feb 2003: IBM today introduced IBM Community Tools, a new suite of peer-to-peer applications for community-based problem solving that transforms the way customers and business partners interact, collaborate and respond to changing business needs.

The applications -- available exclusively to IBM eServer iSeries customers and IBM Business Partners -- enable immediate collaboration and draw upon the combined knowledge and technical skills of the already active, 50,000-member "iSeries Nation" ( user group. Used by more than 200,000 customers around the world, the iSeries rates among the industry's customer satisfaction leaders, according to IBM surveys.

IBM Community Tools is a dynamic messaging client that combines the highly-scalable one-to-many broadcast messaging technology in IBM MQ Event Broker with the leading enterprise instant messaging capabilities of IBM Lotus Sametime, with Web services running on WebSphere Internet infrastructure software and DB2. IBM technologists debuted the new applications to 3,000 IBM Business Partners attending the annual PartnerWorld conference and expo in New Orleans, LA, this week.

The introduction represents the continuation of a strategy to further enhance the integrated software capabilities of the IBM eServer iSeries. IBM earlier this year announced the broadest transformation of iSeries in more than a decade, delivering pre-packaged software, On/Off Capacity on Demand by the day, and price/performance improvements of up to 80% for mid-market customers.

"This initial test of IBM Community Tools harnesses the knowledge and enthusiasm of the active iSeries community around the world," said Al Zollar, general manager, IBM eServer iSeries. "For example, an iSeries customer in Italy can now instantly 'ping' questions, alerts or ideas to thousands of other iSeries community members and get real-time, instant message feedback from peers, worldwide, who have agreed to share their expertise."

Among the features of IBM Community Tools:

IBM Community Tools was developed by IBM's WebAhead team, a group of software developers dedicated to using Internet technology to build cutting-edge applications, in the company's Southbury, CT lab. IBM Community Tools is hosted on an IBM eServer iSeries 820.

IBM's iSeries Nation is a two-year old community group made up of more than 50,000 iSeries customers, IBM Business Partners and ISVs. iSeries Nation membership is free. To join, visit

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