IBM Unveils Enterprise Content Management Software to Help Clients Increase Efficiency

New Offerings Help Reduce Cost and Business Processing Time

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ARMONK, N.Y. - 01 Sep 2009: IBM (NYSE: IBM) today announced new enterprise content management (ECM) software designed to enable clients to manage their increasing volumes of information and reduce their business processing time, helping reduce cost and increase efficiency.

As clients continue to seek smarter use of their technology investments, IBM software is helping clients transform their processes by providing them with the tools and capabilities to better manage and share information while capturing new efficiencies.

The new ECM software includes a comprehensive business process management offering with analytic capabilities, new features in IBM's content management product line and full-featured ECM starter packs that are specifically designed for clients looking for smaller deployments, to cost-effectively meet their enterprise content management needs.

With the new offerings, clients can become more efficient in the way they manage their business processes and have quick and easy access to information when they need it. For example, insurance companies deal with growing volumes of information such as claims forms and insurance policies, which need to be processed in a timely and effective manner. If clients are hit by a natural disaster such as a hurricane, it is imperative that their insurance companies respond quickly. By automating the manually intensive business processes that are also prone to errors, such as underwriting, claims processing and policy issuance, insurance companies can now realize decreased processing times. This can help them improve efficiency and client satisfaction by meeting client needs promptly.

Similarly, it is crucial that hospital personnel have the right information, at the right time. Relying on manual processes for patient information can be costly and labor-intensive. By streamlining business processes, hospital personnel can have instant access to pertinent information to respond more quickly to patient requirements, reducing costs and delivering improved healthcare.

"Our software offerings are designed to make it easier for clients to get the most out of their content management investments," said Ken Bisconti, vice president, products and strategy, IBM Enterprise Content Management. "By bundling a complete set of content-centric business process management tools into one offering, IBM has significantly improved the delivery of ECM capabilities. This allows clients to simplify integration, streamline their business processes and lower costs."

IBM ECM Software Portfolio Enhancements

New ECM capabilities make it easier for organizations to support a broader set of users, while reducing the total cost of ownership of their ECM infrastructures:

New versions of IBM Content Manager and IBM FileNet Content Manager will also include a technical preview of the Content Management Interoperability Services (CMIS) standard. CMIS is a proposed standard that allows clients to leverage third-party applications, user interfaces and tools with IBM repositories via a standardized web services or REST/AtomPub interfaces. This makes it easier for users to gain access to the right information - at the right time - from their applications. CMIS was submitted to OASIS, an international open standards consortium, in September 2008 and is currently preparing for public review.

In addition, IBM's ECM portfolio now includes ECM starter packs. The ECM starter packs are four, full-featured ECM packages targeted for smaller or departmental deployments. They allow clients to purchase just the right number of licenses to meet their current needs, helping them realize a more significant return on investment and enabling them to scale to a full enterprise deployment at any time.

The starter packs include: IBM Content Manager, IBM FileNet Content Manager, IBM FileNet Business Process Manager, and IBM Content Collector Discovery Analytics. For more information, visit:

IBM ECM software addresses the demands of globally distributed enterprises that require extensible technologies and supports the company's Smarter Planet initiative, which recognizes the need for improved information access, quality and insight.

For more information on IBM Enterprise Content Management software, visit:

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