IBM Approach to Working Smarter Builds on Leadership in Business Process Transformation and Collaboration

New technologies in SOA and Collaboration address growing $61 billion market

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LAS VEGAS - 04 May 2009: At the IMPACT 2009 conference, IBM today announced new products and services designed to help clients and partners build deeper relationships with their customers, increase productivity and work in a more intelligent way.

IBM's comprehensive smarter work approach takes advantage of today's increasingly instrumented and interconnected world. By improving collaboration between people and transforming business processes that are critical to success, organizations can become more agile and responsive to rapidly changing market conditions and better able to pursue new revenue opportunities.

Inefficient business processes and barriers to collaboration can hamper business success, especially in a challenging economic environment. According to IBM, businesses waste 5.3 hours per employee due to inefficient processes. Two-thirds of employees believe there are colleagues who can help them do their jobs better, but don't know how to find them. In addition, 42 percent of people are forced to make decisions with the wrong information at least once per week, while 91 percent of CEOs surveyed by IBM said they needed to restructure the way their organizations work.

"Working smarter means becoming more productive and cost-efficient by taking advantage of the tools and information that can yield the greatest benefits in a competitive environment. Through the Lotus and WebSphere software portfolios, IBM is committed to bringing new collaboration and business process management capabilities to the market to better enable customers to work smarter," said Tom Rosamilia, general manager, IBM WebSphere. "With today's announcements, IBM is providing the tools and strategies to help our clients and partners quickly reap the benefits of increased agility."

Since the introduction of IBM WebSphere Business Events software one year ago, IBM has focused on ways to help clients improve their processes. The acquisition of ILOG in December 2008 further enhanced IBM's industry-leading portfolio, extending these capabilities with new business rules management systems.

As part of today's announcement, IBM is expanding on the technologies gained through the ILOG acquisition, while also updating its existing business process management (BPM) suite of products. New products targeted at this rapidly expanding BPM market include:

In order to be effective, business processes have to connect to a wide range of systems and people in a variety of ways, efficiently orchestrating process activities as they flow between these entities. The IBM WebSphere middleware and IBM Lotus collaboration software support the orchestration of these complex business activities by helping to ensure process performance and integrity. Today IBM is enhancing those technologies from its WebSphere, Lotus and other IBM business groups, including:

As part of today's announcement, IBM will also add two new industry solutions and frameworks to its industry leading portfolio. Industry frameworks provide a software platform to accelerate deployment of business solutions. They extend IBM's SOA middleware with industry-specific capabilities and specially designed process templates. IBM industry solutions build on the value provided by these industry frameworks with the addition of IBM and IBM Business Partner professional services helping to deliver a unique, end-to-end solution for each client.

These Frameworks contribute another essential element of a smarter work environment by providing a level of collaboration that will allow people to easily work together with greater speed and in cost-effective ways, helping them discover, apply and preserve expertise. For example, utilizing IBM's Healthcare Integration Framework, clients are able to speed their clinical decision-making by comparing vast amounts of patient and treatment data for specific diseases and then providing medical professionals and researchers with actionable results to their queries within a matter of seconds.

IBM is also announcing enhancements to Lotus Live and its Click to Cloud capabilities. This cloud-delivered, software as a service (SaaS) offering provides unique features including Web conferencing, file storing and sharing, contact management, live chat, and business forms integrated with a business network. These enhancements build on other Cloud-enabled offerings, including:

Today's announcement reinforces IBM's commitment and investment in SOA. With more than 8,000 customers and 7,400 Business Partners, IBM continues to build on its SOA market leadership. In fact, industry analyst Wintergreen recently announced that IBM holds 70 percent of the worldwide SOA market, a six percent increase over last year.

This year's conference features more than 300 client testimonials including Bank of America, Con Edison, Shell, Allstate Insurance and Lockheed Martin, making IMPACT 2009 the largest worldwide conference created to meet the growing demand for an educational forum around SOA.

For more information on all of the new products and services announced today or for details on how IBM is helping clients and Business Partners to make smarter, faster decisions by using SOA, visit:

IBM, WebSphere, SmartSOA and the IBM e-business logo are trademarks or registered trademarks of International Business Machines Corporation. For a list of additional IBM trademarks, please see

All other company, product or service names may be trademarks or registered trademarks of others. Statements concerning IBM's future development plans and schedules are made for planning purposes only, and are subject to change or withdrawal without notice. Reseller prices may vary.

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