IBM Adds to Portfolio of Solutions for Medium Business Customers

Two New Services Designed and Priced Specifically for Medium Business Customers

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WHITE PLAINS, NY - 25 Mar 2003: IBM today added two new service offerings to its growing portfolio of products and services designed and priced specifically for medium business customers. The new offerings from IBM feature a business process application from CRM software vendor Onyx Software and a separate infrastructure offering which allows IBM to remotely manage a customer's web infrastructure and systems.

Understanding medium business customers have unique technology needs and requirements, IBM has committed to building products and services specifically designed for these customers. As previously announced, IBM has launched a line of software products including WebSphere, Tivoli, Lotus and DB2 under the Express brand for medium business customers. IBM also has launched several dozen eServers for the medium business marketplace including a revamped iSeries eServer and numerous xSeries eServers.

According to AMI Partners small and medium businesses (SMBs) represent the fastest growing segment of the information technology industry. This accelerated growth is fueled by medium businesses desire to operate more efficiently. The new IBM services allow medium business customers the flexibility they need to outsource key components of their business. This allows them to focus on their core competences and helps them realize real return-on-investment which impacts the bottom line.

"With these new service offering we continue to develop the most the most unique and targeted portfolio of e-business solutions available for medium business customers in the industry," said Hoon-Meng Ong, Vice President of Marketing, Small and Medium Business, IBM. "As medium business customers seek solutions to help them operate more efficiently they will find our offerings, which are designed and priced to meet their needs, can help them deliver on this important business priority."

Infrastructure Management on demand
Medium business customers understand that having a secure and reliable computing infrastructure is now a basic part of running an e-business. IBM is offering customers several options to build and manage that infrastructure. Using a secure electronic connection, IBM can now remotely manage servers at a medium business customer's location so they can keep vital data stored on servers "in house."

IBM Services Anywhere Select enables medium business customers to take advantage of having IBM manage the components of their infrastructure including: Storage, Application Support and Security. The new service eliminates the need for in house technicians to constantly monitor their computing infrastructure freeing them up to focus on other critical projects. When problems are identified IBM will attempt to fix them remotely and alert on site technicians to the problem. (1)

Business Process on demand
A business process solution allows customers to automate a key process they use to run their business everyday. The new on demand business process offering from IBM and Onyx Software will allow customers to increase their focus on attracting new customers and retaining profitable ones. Onyx Software offers a comprehensive and affordable marketing and sales force automation solution to assist with this priority.

The IBM Application Hosting for Onyx solution, which is available for a monthly charge and implemented in 30 days or less, is being managed and delivered by IBM and will be accessible by customers using only a web browser. The pay per user model a utility service gives allows medium business customers the flexibility they need to address spikes in demand and usage of CRM software. (2)

These offerings are available through IBM and its Business Partners with availability of the offering differing by geographic location.

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Information Management, Lotus, Tivoli, Rational, WebSphere, Open standards, open source