IBM Launches Software and Services to Help Clients Create an Information Agenda for Better Business Outcomes

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LAS VEGAS, IBM INFORMATION ON DEMAND - 27 Oct 2008: IBM (NYSE:IBM) today launched new software and services to help customers put information at the center of their organizations to outperform competitors. These offerings aim to help customers build an Information Agenda and provide trusted information as a strategic asset for making smarter business decisions.

The new offerings help provide information on demand and address three critical business needs: innovating by creating new intelligence to identify business opportunities; improving efficiency; and making better use of information for improved decision making to outmaneuver competitors.

As part of today's announcement, IBM is launching new software and services to help customers develop a strategy for using their information more effectively — by creating an “information agenda" for their businesses.

New Solutions and Services to Create an Industry-Specific Information Agenda
Last month, IBM announced industry-specific technologies and services to help customers develop an Information Agenda. In less than two months, more than 100 IBM customers are already actively engaged in Information Agenda workshops, deploying new software tools and working with IBM consultants to develop a strategy to better use their business information.

Industry-Specific and Financial Management Solutions IBM is introducing seven industry-specific and financial management solutions to help customers develop performance management capabilities in the areas of finance, pharmaceuticals, internal controls, sales and operations planning, municipal scorecarding and business reporting. Built on technology derived from IBM's acquisition of Cognos, these solutions reflect IBM's strategy of delivering industry-specific solutions for its clients.

New Information on Demand Competency Center Services — IBM is also offering comprehensive consulting services focused on analytics software to help customers organize internally for success to create and execute on their Information Agenda by bringing together people, process and technology offerings. These services will help customers design, implement and operate a Competency Center in their own organization, whether it is a structured or virtual team, to help drive better business outcomes.

IBM Global Business Services is introducing four new service offerings. These new industry solutions have been developed to address key information-related business issues including enterprise risk management, customer analytics, data quality and integration, operational intelligence and performance management. IBM Global Delivery Centers will also now provide application development and maintenance services to help customers support their Information on Demand strategies in key growth markets.

IBM Global Technology Services is also providing technology to help clients move forward with their Information Agenda with confidence by ensuring their infrastructure can accommodate workload increases. Launched today, the new IBM Archive Reference Architecture allows customers to build an archive environment that meets corporate information management requirements while ensuring cost efficient, predictable scalability. Additionally, IBM storage virtualization provides a performance boost with no modification to existing storage systems. Scale-out File Services leverages supercomputer technology to deliver a simple, high performance NAS solution that can scale to store every electronic file ever created.

Open Tools With Flexible Purchasing to Create an Information Agenda IBM is unveiling new purchasing options for its recently announced IBM InfoSphere Foundation Tools, and the entire InfoSphere portfolio, to support multiple projects as part of an Information Agenda, enabling the delivery and management of trusted information. This InfoSphere “Flex” Offering allows customers to make purchase decisions early with the flexibility to grow, change and adjust their product selection across the portfolio as project needs evolve. InfoSphere Foundation Tools help businesses identify which information is important; develop a plan for pulling it together to make it more useful to the people and applications that need it; and then define the governance and processes that are needed to put an information management plan into action.

“Many organizations still take a vague approach to decision-making,” said Tom Davenport, a leading author and professor at Babson College. “They often make a significant number of decisions, both large and small, in the dark. With improved access to trusted information, organizations are now generating greater insights and creating new intelligence that is helping them make quicker and smarter decisions.”

As software becomes smarter and more predictive, putting information at the center of business processes will allow companies to easily analyze it and enable a new level of decision-making.

New Tracking Technology
IBM is launching a new item tracking application called InfoSphere Traceability Server. The new software helps businesses comply with emerging standards and enables them to use smart tracking to address issues such as counterfeiting, diversion of valuable items, making the food supply safer and boosting product availability in retail stores. It helps companies become more competitive through improved insights, better visibility and automated intelligence provided by Cognos dashboards, analytics, reporting and alerts.

In the pharmaceutical industry, manufacturers and distributors use the software to comply with emerging drug pedigree regulations. For example, distributor AmerisourceBergen uses it to improve business processes and ensure that it can comply with future regulations for drug pedigrees.

“AmerisourceBergen is helping define a new electronic communication system to provide an even higher level of high quality, safe products and services to our customers in the pharmaceutical industry,” said Shay Reid, vice president of operations, AmerisourceBergen. “Our focus demands that trusted information flows across the entire supply chain. Our work with IBM industry experts and IBM software products is helping to accelerate the delivery of our vision of a connected pharmaceutical supply chain."

With the industry’s broadest portfolio for managing and accessing all types of information, IBM is working with more than 10,000 new customers and 2,000 business partners using its Information on Demand portfolio.

For additional news from the IBM Information on Demand Conference, please visit

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