IBM Declares New Era for IT Industrialization at Pulse 2008

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ORLANDO, Florida & PULSE 2008 - 19 May 2008: Today at its Pulse 2008 conference, IBM (NYSE: IBM) announced new software and services to help businesses thrive in the new era of industrialized IT operations.

In his keynote address to more than 4,000 IBM clients, business partners and employees, IBM Tivoli Software General Manager Al Zollar detailed how, much like the assembly line and automation transformed the automobile and telecommunications industries over the past century, IT operations are ripe for industrialization.

The industrialization of IT operations includes a process of continuous innovation that uses automation and best practices to link together the phases of designing, delivering and managing IT systems. Zollar told the audience this will lower the cost of technology management and open doors to new business opportunities for organizations competing in the global economy.

“While IT organizations have automated some functions, the industrialization of IT operations is still in its early stages," said Al Zollar, general manager, IBM Tivoli Software. “IBM is in a unique position to provide the software, hardware and services to help clients move beyond siloed management to industrialized operations.”

As new applications cause a surge in the growth of workloads run in data centers, IT infrastructure and operations executives are investing in service management to deliver quality services to their business and customers at lower costs.

IBM, the worldwide market share leader in the IT operations management software marketplace for the past six years, according to Gartner, Inc., is helping clients develop service management strategies that enable them to deliver better quality services to customers, greater efficiencies, cost savings and productivity.

Today at the Pulse 2008 conference, IBM is announcing:

New software for a greener world -- IBM introduces an action plan and new software to help businesses reap the benefits of technology that delivers increased efficiency while being friendly to the environment. IBM "Software for a Greener World" includes new products that track energy consumption in the data center and enable IT managers to adjust power usage to reduce costs and control carbon emissions. The new offerings are Tivoli Monitoring, IBM Maximo Facility Management and IBM Compliance Warehouse for Legal Control. IBM Active Energy Manager, introduced last year, has also been enhanced.

New energy optimization software – As part of the action plan created to help businesses become green, IBM is debuting software that will help customers address the growing need to maximize energy efficiency and reduce costs associated with power and cooling while also providing them with tools to maintain service levels and performance. The new IBM Tivoli Monitoring software provides energy management information that enables the optimization of data center and facility assets.

New Software for growing mid-market businesses – IBM launched new software designed to help mid-market customers manage their businesses more effectively, and a new Tivoli Deployment Accreditation initiative that recognizes business partners who have built skills around Tivoli's broad suite of offerings to address the needs of these customers. Part of its ongoing commitment to this market, IBM will expand Tivoli software offerings for this market, and assist growing mid-sized businesses as they choose solutions to better manage their network infrastructures.

New service management software – IBM announced several new software releases, services and tools to help organizations make the most of their technology infrastructure investments. These new and enhanced offerings support clients’ efforts to deliver improved quality IT services at lower costs and aligned with business goals. The offerings include new Healthcheck services for service management; IBM Tivoli Unified Process, a new unified foundation for service desk and process automation; IBM Tivoli System Automation Application Manager; IBM Tivoli Composite Application Manager; IBM Event Management and Monitoring services; and IBM Tivoli Service Management Center for System z.

Also this week, IBM will announce new security software and the next evolution of its industry-leading asset management software.

Additional details on these announcements can be found in individual press releases.

During Pulse 2008, IBM also presented customers with five new “Entry Points” to make it easier to get started with Service Management. These entry points address top customer issues with a series of documented project solutions that achieve significant business benefits upon completion. To learn more about the IBM Service Management Entry Points, visit

About IBM Pulse 2008
IBM Pulse 2008 is the first global conference to bring together over 4,000 heritage and new Tivoli clients and business partners, along with the industry’s top visionary leaders and thinkers on asset and service management. IBM Pulse is the only event in the world dedicated to the latest technology and best practices in service management. IBM Pulse will showcase solutions that provide the Visibility, Control, and Automation across business and technology assets to unlock innovation, manage risk and compliance and accelerate business growth. IBM Pulse 2008 will take place May 18-22, 2008 at the Walt Disney World Swan and Dolphin Resort in Orlando, Florida, USA.

About IBM Tivoli Software
For more information about IBM Tivoli software, visit

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