Cisco and IBM to Transform Banking Experience

Companies Will Deliver New Joint Front Office Solutions to Retail Banks

Select a topic or year

SAN JOSE, CA and ARMONK, NY - 12 Nov 2007: Cisco (NASDAQ: CSCO) and IBM (NYSE: IBM) today announced joint front office solutions that are poised to transform the retail banking experience by enhancing customer interaction and collaboration across all types of delivery channels, such as branches, contact centers and self-service kiosks. The new modular solutions integrate front and back office systems with collaboration technologies such as Voice over IP (VoIP), streaming video, Web conferencing, and instant messaging to help branch office employees deliver more personalized products and services for customers and drive organic revenue growth.

Financial institutions value the relationship with their customers and are looking to provide more personalized products and services that better meet their financial needs, independent of the time of the day or the delivery channel. Customers are now demanding an experience from their banks similar to the customer-centric services they get from other industries, such as retail, travel and entertainment. As a result, banks are striving to deploy technologies and information technology (IT) architectures that help enable new marketing and sales programs, more dynamic and timely employee training, and improve business process improvements to optimize a collaborative customer experience.

 The IBM and Cisco Front Office Solutions for Retail Banks addresses these issues through the transformation of front office banking by enabling a new, flexible multi-channel environment that delivers a more tailored and timely customer experience, streamlines processes and lowers operational risk and cost. The series of modular front office solutions features IBM hardware, software, and services, as well as Cisco core and advanced networking technologies. Components of the solution set include: 

"IBM and Cisco bring together deep experience in banking to provide our joint clients with innovative offerings to help create a powerful customer experience, improve service delivery, enhance productivity, and streamline processes to lower costs," said Paul Jameson, director of marketing for Financial Services, Cisco. "Banks can now automatically synchronize their multi-channel environments and enrich all client touch points across and beyond the branch to improve satisfaction and drive organic growth."

The new solutions may include consulting services from IBM Global Business Services, IT consulting from IBM Global Technology Services, hardware including IBM System z, System p, System x and BladeCenter servers, and software including IBM Lotus, Tivoli and WebSphere. Cisco technologies can include Branch Connectivity and Security, WAAS ISR Bundle, Data Center Connectivity and Security, Branch Communications, Contact Center Technologies, and the Cisco Wireless Products Portfolio.

The IBM and Cisco Front Office Solutions for Retail Banks are now generally available from IBM and Cisco. The companies will demonstrate the solutions at the 2007 BAI Retail Banking Conference and Expo, November 13-15, in Las Vegas, Nevada, at booths #1920 (IBM) and #1251 (Cisco).

"Banks are under increasing pressure to understand how their customers perceive the banking relationship and they are looking for new ways to improve satisfaction," said Sunny Banerjea, global solutions executive, IBM Banking Industry. "Sustainable organic growth can only happen if banks are willing to innovate and take advantage of all available channels to better connect with their customers. The combination of IBM and Cisco services and technology can help banks achieve this goal while minimizing risk and lowering cost."

For more information about IBM and Cisco Front Office Solutions for Retail Banks, visit or

About Cisco

Cisco (NASDAQ: CSCO) is the worldwide leader in networking that transforms how people connect, communicate and collaborate. Information about Cisco can be found at For ongoing news, visit

About IBM

More information on IBM can be found at

Related XML feeds
Topics XML feeds
Banking and Financial Services
News about IBM solutions for the banking, investment banking, and insurance industries
Services and solutions
Information Management, Lotus, Tivoli, Rational, WebSphere, Open standards, open source