IBM opens new research facility in Bangalore to focus on innovative technologies for improving IT services

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Bangalore, India - 18 Aug 2005: IBM today launched a new Services Innovation and Research Center at Bangalore in India. The center will work in close collaboration with IBM’s Global Services group to develop innovative technologies and solutions that improve their operational and delivery capabilities.

The Services Innovation and Research Center will be an extended arm of IBM’s India Research Lab (IRL), headquartered in New Delhi. IRL, one of the eight research labs of IBM worldwide, was established in 1998 to tap the rich intellect and technical talent in India in expanding the frontiers of science and technology and transfer innovations to IBM’s products and services. Since inception, IRL has emerged as a premier research lab in the country with an impressive list of achievements and an unmatched talent pool.

The launch of the Services Innovation and Research Center is yet another reflection of IBM’s growing emphasis on enhancing its capabilities as a leader in services. The Center will draw upon resources from IRL and IBM’s software and services organizations to focus on building technologies to add value to IBM's operations in the region and globally as well. These technologies will address a wide scope of issues in the IT services landscape including workforce efficiency, asset reusability, improved methodologies and delivery capabilities on a global scale. The Center will also focus on enhancing IBM’s ‘On Demand’ offerings in the services business by developing tailor-made solutions for its delivery groups thereby adding greater value to clients world over.

“This initiative is a major step by the India Research Lab in playing a critical role in delivering innovations to IBM and its clients. IRL has evolved as a center for deep scientific research and development of innovative business solutions. There is a wealth of science and technology that can be applied to increase the range of capabilities of our services organization as well as impact the quality and efficiency of existing operations,” says Dr .P. Gopalakrishnan, Director of IBM’s India Research Lab.

The new center will be headed by Dr. Guruduth Banavar and will be staffed with researchers with a wide variety of backgrounds including distributed computing, software engineering and knowledge management, as well as domain experts in the areas of IT services.

“I’m excited about this new opportunity for IBM Research to work closely with our services groups in India to deliver innovations to our clients world over. It is part of a growing effort within IBM Research to increase our impact on IBM Global Services. India's services industry is vibrant and holds tremendous growth potential. We are happy to be part of it and contribute to its growth through this initiative,” says
Dr. Krishna Nathan, Vice President Services, IBM Research Division.

About IBM India Research Lab:
IBM’s India Research Lab IRL focuses on technology research in the areas of software and services. Our researchers have been working on technologies such as information integration, distributed and high-performance computing, software engineering, human computer interaction, and application of computer science in governance, life sciences, commerce, and telecommunications. IRL has been able to attract the best of talent from across the globe and has emerged as a premier research lab in the country. To get more information on technologies/projects at IRL, please visit

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