IGS Calls in Research to Help Close $1 Billion Deal

IBM "Innovation Team" to Help Invensys Jump Start Business

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Yorktown Heights, NY, USA - 25 Mar 2002: IBM Global Services called in IBM Research to help win its third largest services contract of 2002 -- a 10-year IT transformation initiative with Invensys, the international production technology and energy management company that owns such companies as Baan, Wonderware and Triconex. The agreement -- which spans more than a dozen countries -- calls for IBM to reshape Invensys' computing infrastructure to support its new corporate strategy. In February, Invensys announced a restructuring plan aimed at growing shareholder value. The relationship with IBM meets one of Invensys' immediate priorities: to improve operational performance and to achieve excellence in the company's basic business processes.

To accelerate Invensys' business transformation, the "IBM innovation team" will include technology experts from IBM Research, as well as IBM business and IT consultants with expertise in manufacturing and other industries.

The team will develop innovative projects that combine business strategy with advanced technology to help Invensys meet its business objectives. This combination of business insight and leading-edge technology is what customers are increasingly looking for -- a marketplace trend that plays to IBM's strengths.

Among the other IBM Global Services customers using the innovation team approach to tap into the brains of IBM Research are Scotiabank, Air Canada, Royal & SunAlliance and the U.S. Customs Service. Many other customers benefit from IBM Research innovations that are continually brought into IBM's customer solutions to enhance service delivery.

Alfred Spector, vice president, services and software, IBM Research, said the IBM innovation team represents a great opportunity for both companies. "The team will give Invensys ongoing access to emerging technologies, plus the expert thinking required to use new technologies to achieve competitive advantage," he said. "For IBM, this is an opportunity to conduct research in a customer environment that can accelerate the development of market-ready technologies."

"Our customers in the services arena are eager to access the great minds in IBM Research and apply this knowledge to help them achieve competitive advantage," said Jim Dickman, global project executive for Invensys at IBM Global Services. "While there are many aspects of our solution and service delivery that are compelling, showing how IBM Research contributes to our capabilities helped us close the deal with Invensys."

IBM will manage Invensys' computing systems in more than a dozen countries. Among IBM's responsibilities will be server and application management, Web-hosting and the provision of help desk and support services for approximately 29,000 workstations.

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