IBM Expands Its Computer Telephony Business Solution with New Add-On Applications

IBM Offers Version 2.55 upgrades at No Additional Charge for Current End Users and Launches a Computer Telephony ISV Program

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Washington, DC - 25 May 1999: -- IBM* announced today that it has expanded the functionality of its Computer Telephony Business Solution* by testing and certifying several new Add-on applications. In addition, IBM introduced Version 2.55 of its Computer Telephony Business Software providing improved administration and advanced manageability features. IBM also launched a Computer Telephony program for Independent Software Vendors (ISVs).

New Add-on Applications
As the first vendor to offer seamless integration of customized business applications for telephony solutions, IBM strengthens its Computer Telephony Business Solution by testing and certifying new Add-on applications including:

Available at no charge with the IBM Computer Telephony Business Solution, users benefit from the following standard applications:

All Add-on applications are available from your IBM Authorized CT Reseller. To locate a reseller, contact IBM at IBMCTBS@US.IBM.COM or visit us at and follow the links to Computer Telephony.

Upgrades to Version 2.55
IBM announced Version 2.55 of its Computer Telephony Business software offering improved administration and advanced manageability features. New administration and manageability features include:
- improved multi-company auto attendant support;
- new support for holiday greetings;
- call rebounding capability;
- new manageability features for logging, diagnostic tools, and automatic disk space recovery.

Businesses currently using the IBM Computer Telephony Business Solution Version 2.51 can receive upgrades to Version 2.55 at no additional cost from their IBM Authorized Computer Telephony Reseller. IBM Computer Telephony Business Solution Version 2.55 will be available in North Americain the third quarter of this year.

New Independent Software Vendor (ISV) Program
IBM also announced today an Independent Software Vendor Program for computer telephony developers interested in writing additional Add-on applications. To support the launch of this program, IBM offers a low-cost telephony application development platform. An ISV can obtain a free Software Development Kit by contacting IBM at 919-381-1132 ext. 216 or sending an e-mail to IBMCTBS@US.IBM.COM. As part of the Independent Software Vendor Program, IBM has established resources for ISVs to test and certify new Add-on applications, allowing for a quick time-to-market cycle.

IBM Computer Telephony Business Solution
The IBM Computer Telephony Business Solution delivers affordable, PC server-based phone solution for the small business customer. Standard features like screen-based call control, unified messaging, and browser-based administration will boost productivity and give your company the tools required to deliver exceptional customer service. Built-in reliability keeps the phones working, even if Windows NT** or the Local Area Network (LAN) isn't. Unlike other CT solutions, you get a single point of contact for support -- your IBM Authorized CT Reseller. This solution is built on reliable, scaleable IBM Servers.

For a demonstration of the IBM Computer Telephony Business Solution or for more information on our authorized reseller program, stop by IBM Booth #637 at CTI Expo.

The Options by IBM Commitment
Options by IBM is committed to providing an affordable, quality solutions that are designed and optimized to enhance and protect its customers' computing investment. The Options by IBM portfolio includes storage, communications/networking, memory, multimedia, and accessory products for desktop, workstation, server and mobile IBM and non-IBM systems. The Options by IBM Group distributes its products to channel customers including resellers, value-added resellers and retail superstores. For more information about Options by IBM, visit our Web site at:

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* IBM, Computer Telephony Business Solution are trademarks of International Business Machines Corporation.

** Windows NT is a trademark of Microsoft Corporation in the United States and/or other countries.

*** All other product and/or company names may be trademarks or registered trademarks of their respective holders.