IBM Expands Services for Small and Medium Business Worldwide

Comprehensive IT Outsourcing and Internet Enabled Services

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PC EXPO, NEW YORK - 22 Jun 1999: -- To help small and medium businesses leverage information technology and grow through e-business, IBM today announced the global launch of Midrange Express for UNIX servers, a strategic IT outsourcing solution, and the worldwide availability of e-ServicePac, an online productivity tool for Business Partners and customers.

Developed by IBM Global Services and delivered by IBM Business Partner's worldwide as an offering within the Partnerworld Program, Midrange Express for UNIX is a packaged, comprehensive outsourcing solution that provides flexible, affordable, day-to-day management for IBM and a variety of non-IBM UNIX systems. Comprehensive services are available to support most major UNIX platforms, including AIX, HP-UX and Solaris. The solution enables customers to control total costs, have direct access to leading IT talent and better focus on core business functions.

The customized solution offers a range of services, from base level to comprehensive systems management. Base level services include systems monitoring, help desk support and problem determination and analysis. Optional services include batch job management and maintenance, disaster recovery services, system software upgrades and database administration.

"Midrange Express is designed to be flexible, to accommodate customers' unique service needs and existing UNIX platforms," said Wayne Owens, global offering manager, IBM Global Services. "In addition, it is affordable and provides a level of IT support once only available to large companies."

Midrange Express for AS/400 servers was announced in December 1998 and will be extended to support Windows NT in late 1999.

IBM also announced the worldwide deployment of e-ServicePac, an Internet-enabled registration tool that offers increased flexibility and availability of service to customers and Business Partners. IBM e-ServicePacs are sold by IBM and IBM Business Partners as a Partnerworld Program offering.

IBM offers e-ServicePacs to provide warranty services for PC servers, desktop and mobile product lines. This solution offers customers the following benefits:

"We opened our US registration Web site in the summer of 1998, and the response from our US-based partners and from our small and medium business customers has been extremely favorable. They have benefited from the fast, easy and efficient service offered with e-ServicePac," said Yves Lozach, director, Channel Strategy, Product Support Services, IBM Global Services. "The success in the US has encouraged us to deploy the tool worldwide - first in Europe, Middle East and Africa, then in Canada, Australia, New Zealand and Latin America."

IBM e-ServicePac has been available in the United States for 10 months and has sold more than 100,000 units. Following today's announcement of global availability, IBM also plans to expand e-ServicePac to support additional platforms.

Partnerworld is a marketing and enablement program designed to create new revenue and market opportunities for IBM's Business Partners, and provide customers with e-business solutions including products, services and financing.

IBM Global Services is the world's largest information technology services provider, with 1998 revenues of approximately $29 billion. Services is the fastest growing part of IBM, with more than 130,000 professionals serving customers in 160 countries. IBM Global Services integrates IBM's broad range of capabilities -- services, hardware, software and research -- to help companies of all sizes realize the full value of information technology. For more information visit

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