IBM Supports Availability and Management of Customer Data for Bristol West

Insurance Company Expects Dramatic Cost Savings Through Implementing IBM System Storage SAN Volume Controller Virtualization Product

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ARMONK, NY - 30 Jan 2007: IBM (NYSE: IBM) today announced that Bristol West Holdings, Inc. (NYSE: BRW) has built a storage area network (SAN) using powerful disk, virtualization and software technologies from IBM to increase data availability, reduce costs and maintain consistent disaster recovery operations.

Bristol West, a leading provider of liability and physical damage insurance for private passenger automobiles across the United States, offers a comprehensive range of automobile insurance coverage at competitive prices. Bristol West needed a storage infrastructure supporting high availability and a reliable disaster recovery solution in the event of a failure at their primary data center.

Headquartered in Davie, Florida, Bristol West turned to IBM for a storage solution providing a tiered infrastructure that could help address the company's business needs. The company chose an IBM SAN that included midrange storage servers and storage virtualization software to replace its current HP disk solution.

"In the 10 months that our IBM SAN has been in place, we've already realized our goal of keeping our infrastructure constantly up and running," said Ralph Czekalinski, director of technical services, Bristol West. "The fault tolerance of our new system has kept us from experiencing hiccups in data management, maintenance or availability. As our major technology overhaul continues to progress, we anticipate additional benefits, including significant cost savings."

In addition to its existing IBM System Storage DS4500 storage server, Bristol West has now added two IBM System Storage DS4800 storage servers. The company also implemented IBM System Storage SAN Volume Controller (SVC), which enables Bristol West to manage and maintain its data from a central point, increase storage utilization and better match the cost of storage to the value of the data. Using SVC to support online transactions for Oracle servers for all point of sales applications, the technology also allows Bristol West to reconfigure and reallocate its data without disruption. The SVC also allows Bristol West to move data between test and production as their needs change.

"Bristol West is yet another example of the monumental success we are seeing with SAN Volume Controller," said Kristie Bell, vice president, System Storage Marketing, IBM. "IBM's storage virtualization offering manages more data than any similar product on the market, and for good reason. SVC helps customers by providing increased data availability at reduced costs, allowing them to create and maintain a competitive advantage within their respective industries. Bristol West in the insurance sector is just the latest example."

Reducing replication time to their disaster recovery site located in Independence, Ohio, is imperative to Bristol West. As a result, the company has plans to upgrade its SVC software to the recently announced version 4.1, complete with asynchronous Global Mirror capabilities. The Global Mirror functionality, built on the Metro Mirror code base already offered in SVC, is designed to replicate and maintain a consistent secondary copy of data at nearly unlimited distances. With SVC 4.1, Bristol West aims to reduce replication downtime between the primary and disaster recovery site from four to six hours to a mere 20-30 minutes.

To round out its tiered storage infrastructure, Bristol West is also using Tivoli Storage Manager for backup and recently upgraded to LTO3 with WORM capabilities at both the primary and disaster recovery sites in order to store older data. Bristol West is also running IBM BladeCenter HS20 technology and has plans to implement IBM TotalStorage Productivity Center 3.1 this quarter.

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About Bristol West

Bristol West Holdings, Inc. began its operations in 1973, and provides private passenger automobile insurance exclusively through agents and brokers in 21 states. Bristol West is traded on the New York Stock Exchange under the symbol, BRW.

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