IBM Launches Worldwide Service and Support to Netfinity Server Customers Running Linux

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SOMERS, New York - 27 Jul 1999: . . . IBM today announced worldwide support and expanded offerings for customers running Linux (TM), including support at no extra charge during the 90-day startup period, for all major versions of Linux running on Netfinity(R) servers.

Startup support--direct telephone and email help center support 7x24--is now available worldwide in over 164 countries for Caldera (TM) and Red Hat (TM) versions of Linux on Netfinity models.* This support program is designed to speed installation of both hardware and system software. IBM help centers for Linux support connect to a global knowledge-sharing database of frequently asked questions and solutions.

"Some of our largest customers are considering Linux to manage their business applications," said Mike Riegel, IBM Global Executive for e-business & Linux. "Customers come to us looking for bullet-proof systems and support. We're giving the customer the added support needed during the most critical phase of deployment and providing them with technology capable of managing mission-critical applications."

"Our in-store listening stations cannot be down when a customer wants a song on-demand," explains Brad Barrish, Director of Special Projects at Wherehouse Entertainment, Inc. "Backed by strong IBM service and support, we've been running Linux on Netfinity servers to deliver the songs without fail."

Worldwide service and support for Linux on Netfinity servers is a critical step in IBM's overall strategy for delivering comprehensive Linux solutions. Last week at Solutions '99 in Las Vegas, IBM announced a full education curriculum for Linux users, including both classroom and Web-based courses available through IBM Global Services. AS/400 server interoperability options with Linux and availability of Yellow Dog Linux Champion Server 1.1 from Terra Soft Solutions, Inc. running on RS/6000 servers were also announced last week. Enabling Linux applications, enhancing system interoperability, along with education, service and support, and strong customer successes are at the foundation of IBM's worldwide Linux campaign.

"Today's announcement confirms that a free operating system is being adopted by companies around the world. IBM instills confidence that this new technology is a safe choice," said Timothy Ney, Managing Officer, Free Software Foundation.

Other Linux news from IBM includes:

-- Additional third-party commercial application developers have verified their Linux applications through IBM's Netfinity ServerProven1 program. The ServerProven program provides customers with pre-tested and pre-configured solutions. Business and accounting (Appgen Business Software, Inc.), Internet site content management (Reedy Creek Technologies, Inc.), and in-store audio and video kiosk (Advanced Communication Design, Inc.) applications have been validated for Netfinity servers running Linux.-- ServeRAID driver code has been released in beta--IBM is one of the first major hardware vendors to release Open Source code for a proprietary driver-- Thirteen different certifications of Netfinity servers have been completed, encompassing all four distribution of Linux--Caldera, SuSE, TurboLinux, and Red Hat--including the Netfinity 3000, 5000, and 7000 models-- IBM Global Services has the capabilities, infrastructure, technical skills, and relationships with the Linux distributors to address the Linux support needs of IBM customers on a special bid basis-- IBM's twelve Solution Partnership Centers, located around the globe, are offering free Linux classes for ISV partners. Classes are currently being held in North American and Europe, and are scheduled for third quarter in Asia-- "Developer Works" (, modeled after the successful "Alphaworks" site, is a major new resource for all application developers, including developers working with Linux

For more information about IBM, Linux and Netfinity servers visit and

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(1) IBM makes no warranties, expressed or implied, regarding non-IBM ServerProven products and services, including but not limited to Year 2000 readiness and the implied warranties of merchantability and fitness for a particular purpose. Warranty, service and support for non-IBM products are provided directly to customers by third parties, not IBM. IBM makes no representations or warranties regarding non-IBM products. For non-IBM software applicable third-party software licenses may apply.

LINUX is a trademark of Linus Torvalds.

Netfinity is a registered trademark of International Business Machines Corp.

All other company/product names and service marks may be trademarks or registered trademarks of their respective companies.

RED HAT is a registered trademark of Red Hat, Inc

Caldera is a registered trademark of Caldera, Inc.

*The Netfinity 5500, 5500 M10, 5500 M20 and 8500R models are not included in the Linux 90-day startup support program at this time.

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