Siebel Systems and IBM Extend Global Strategic Alliance

IBM Global Services to Provide Strategic Consulting and Integration for Siebel Front Office Applications

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SOMERS, New York & SAN MATEO, Calif. - 12 Aug 1999: - Siebel Systems, Inc. (Nasdaq: SEBL) and IBM Corporation (NYSE: IBM) announced today an extension of their global alliance. IBM Global Services has become a Siebel Strategic Alliance Partner to deliver support services for Siebel Front Office Applications helping customers integrate and deploy Siebel Systems' Web-based sales, marketing, customer service and e-business solutions.

IBM Global Services is forming a worldwide team within its Customer Relationship Management Services practice to deliver world-class business processes, software configuration, integration, training and customer support for Siebel Front Office applications.

IBM and Siebel Systems are committed to providing their joint customers with a comprehensive solution for their front office automation requirements. Recently, IBM and Siebel Systems announced a joint development, marketing and sales agreement to deliver out-of-the-box integration between Siebel Front Office Applications and the IBM DB2 Universal Database. With today's announcement, the IBM Global Services team will be able to quickly deploy Siebel Front Office Applications that incorporate built-in support for DB2 as well as other IBM middleware products, helping to reduce project costs while providing customers with world-class performance and enterprise scalability.

"Our extended relationship with IBM Global Services further demonstrates the commitment of both IBM and Siebel Systems to the success of our joint customers," said Thomas M. Siebel, chairman and CEO, Siebel Systems, Inc. "Siebel customers can now rely on a worldwide team of trained, dedicated experts from IBM Global Services who are committed to the highest levels of customer satisfaction."

"Organizations around the world depend on Siebel Front Office applications to help them build and maintain strong relationships with their customers," said Doug Elix, General Manager, IBM Global Services Americas. "Now companies will be able to leverage IBM Global Services to optimize their Siebel Solutions."

IBM Global Services will also be opening Solution Centers in support of this initiative throughout North America, Europe and Asia Pacific, to provide in-depth Siebel skills throughout the world. The Solution Centers will showcase successful Siebel customer deployments and industry best practices in sales, marketing and customer service. IBM experts in Siebel products will help customers identify, build, integrate, and deploy solutions that uniquely meet their specific business requirements.

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