New IBM Service Products Ease Information Management and Storage of Data

IBM Unveils First Service Products for End-to-End Information Management

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ARMONK, NY - 19 Oct 2006: IBM (NYSE: IBM), the world's leading provider of information technology services, today announced new service products to help businesses better manage information and increase the performance of their database and storage-related infrastructures. Designed by information management and storage infrastructure experts, the new service products enable businesses to tackle information overload and surging data growth by helping to smartly mine existing data, reduce data management complexity and better align storage infrastructure with the value of business information.

The service products will be available from IBM Global Technology Services and represent the latest step in IBM's strategy to deliver traditional labor-based technology services in a manner similar to the delivery of technology products.

IBM Middleware Services, a unit of IBM Global Technology Services, is introducing new service products to help businesses deal with a broad range of data challenges such as information overload, fragmented source systems and lack of trusted information. They are:

IBM and a business partner created a real-time Crime Information Warehouse that helps the New York Police Department fight crime. "The NYPD's innovative policing strategies depend on our ability to gather, share and act on information. IBM -- its people, partners and technology -- have helped us redefine how information can be used to fight crime," said James Onalfo, CIO and Deputy Commissioner, NYPD.

IBM Storage and Data Services, a unit of IBM Global Technology Services, is introducing new service products to help simplify the management of data storage across the data's lifecycle, enabling clients to gain more value from their data, meet compliance requirements and simplify management of storage infrastructures. They are:

IBM Global Services designed, implemented and now supports a solution that enables Koninklijke Bibliotheek (KB), the National Library of the Netherlands, to process and preserve some five million electronic publications annually. IBM also designed advanced virtualization features that enable simplified, cost-effective storage management. In addition, IBM helped the National Library to develop data management practices that allow secure, reliable access to documents. Koninklijke Bibliotheek has contracted with IBM for 10 years of ongoing development to help further adopt key Information Lifecycle Management functionality in order to meet evolving long-term preservation and access needs.

"IBM's solution was essential to be able to implement our archiving strategy," says Johan Steenbakkers, director of e-Strategy and Property Management, Koninklijke Bibliotheek. "Without appreciable expansion of staff, we now can process hundreds of thousands of electronic publications. In this way we are preserving and guaranteeing future access to a substantial part of the intellectual capital of our country, as well as international academic publications, which is priceless."

The storage service products announced today are a part of IBM's overall Storage and Data Services portfolio which includes IBM Managed Storage Services -- one of the industry's most automated and globally consistent solutions for clients seeking to obtain storage capability with usage-based pricing.

The new service products also deliver a comprehensive set of services that closely link to IBM's Information On Demand approach. The Information On Demand methodology combines deep business insight with open standards, advanced storage systems and sophisticated software to manage and secure information as a service to help create efficient, cost-effective and flexible information infrastructures.

"These information infrastructures provide companies in all industries with capabilities to transform their data into intelligence and insight that enables more informed decision-making," said Marie Wieck, vice-president, IBM Middleware Services.

"IBM is deploying deep infrastructure experience and industry-leading best practices, methods and tools to help clients win now in the battle against information overload," said Paul Fried, vice-president, IBM Storage and Data Services. "These new service products help businesses reduce risk, get information to users faster and maximize the value of their existing servers, software and applications."

According to a McKinsey survey, business executives see innovation and the free flow of information as the primary drivers of ever-faster change in the business world.* Analyst firm, Gartner, also sees a rising demand for accurate information. In a recent study, Gartner predicted that by 2010, more than 30 percent of business intelligence decision making will require working with data sets that are less than 15 minutes old.**

To respond to the myriad of information-related challenges, IBM Global Technology Services offers a full range of comprehensive services and solutions, to help clients simplify their data environments, control information growth, meet regulatory requirements and make insightful and trusted information available for decision making. For example, IBM's Information Warehouse, Information Lifecycle Management and Managed Storage solutions incorporate market-leading IBM hardware, software and services to solve companies' biggest information management challenges.

For more information on IBM's new service products visit

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1 * Executive Take on the Top Business Trends: A McKinsey Global Survey

2 ** Gassman, B., Schlegel, K., & Beyer, M. (Sept. 2006). Survey shows BI users want fresher data. Gartner Inc.

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