IBM Helps Companies During Hurricane Floyd

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SOMERS, NY - 29 Sep 1999: . . . IBM said today it supported 46 customers to help them stay in business during the devastating rains and winds of Hurricane Floyd by providing business continuity and recovery services.

The effort exceeded that of Hurricane Georges last year when IBM supported 31 companies, and brought to 139 the number of IBM customers helped during the past four hurricane seasons.

IBM Business Recovery Services (BRS) began tracking Hurricane Floyd six days prior to landfall from its Emergency Operation Center in Sterling Forest, NY. Working around the clock, IBM contacted its East Coast customers whose systems and operations were in potential danger of being hit by the storm andhelped them implement business continuity plans.

During the hurricane, customers from many industries -- including financial services, manufacturing, insurance, transportation and healthcare -- relocated their critical business and IT operations to IBM recovery centers throughout the United States. These included IBM's major recovery centers in Sterling Forest, NY, Gaithersburg, MD, and Boulder, CO, as well as 14 regional centers in major U.S. cities.

Southern Wine & Spirits, of Miami, Florida, the nation's leading distributor of wines and spirits, activated its preparedness plans with IBM Business Recovery Services for the second consecutive year.The company shifted itsday-to-day computing to IBM's business recovery center in Boulder, CO, to avoid possible outages.

IBM business continuity experts provided complete multi-vendor recovery support for host, distributed, midrange and workstation environments. IBM also helped with business and call center operations, while securing workspace for customer personnel.

Over the past six years IBM Global Services' Business Recovery Services has successfully supported more than 400 customers during many types of disasters, including: Hurricanes Georges, Opal, Erin and Andrew, the ice storm of 1998 in Quebec, the Oklahoma City and World Trade Center bombings, the Auckland, New Zealand power failure; local and regional telecommunications outages; and operational disasters, involving massive hardware or software failures.

In addition, as the premiere e-business company, IBM has protected many customers against viruses like Explorezip.Worm and Melissa and via its ethical hacking and intrusion detection services has prevented unauthorized entry by hackers. IBM helps enterprises establish the right levels of security and systems backup capability to support customers' e-business requirements.

IBM Global Services is the world's largest information technology services provider, with 1998 revenues of approximately $29 billion. Services is the fastest growing part of IBM, with more than 130,000 professionals serving customers in 160 countries. IBM Global Services integrates IBM's broad range of capabilities -- services, hardware, software and research -- to help companies of all sizes realize the full value of information technology. For more information visit:

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