IBM's Business Continuity and Recovery Services Keep Businesses Up-and-Running

Services Provide e-businesses Worry-Free Support for 24X7 Operation

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STERLING FOREST, N.Y - 26 Oct 1999: -- IBM today announced Business Continuity and Recovery Services, a new approach to helping customers -- from Internet start-ups to Fortune 500 companies -- prepare for potential business disruptions and keep their operations running continuously.

Building on more than 30 years of worldwide experience in providing information technology back-up and recovery services, IBM Global Services now offers customers a range of business continuity consulting and planning solutions. These services address the growing importance of uninterrupted systems availability in the e-business economy.

Business Continuity and Recovery Services give customers the option to out-task their entire continuity and recovery program -- from design to execution -- to IBM. With a wide variety of hardware and software platforms IBM can help e-businesses prepare for high volumes of holiday Web traffic, for example, or re-route phone calls from a customer's call center to one of 17 IBM recovery facilities nationwide.

Recognized globally for its proven, comprehensive recovery solutions, IBM Global Services has researched and developed new services to help companies recognize and analyze potential threats, and implement a new breed of continuity solutions aligned with a customer's critical business processes. One of these services, e-business continuity and security services, provides around the clock security incident management support that allows companies to conduct e-business with confidence.

"Today's complex, competitive and rapidly changing world has created new risks and new imperatives. Continuous operability is key to succeeding in the e-business marketplace," said Todd Gordon, general manager of IBM Business Continuity and Recovery Services. "IBM draws upon and combines its business and technological expertise to address our customer's need for integrated business continuity solutions."

"This new approach positions us as the leading continuity enabler for every aspect of online business,"said Don DeMarco, director of global marketing and business development, IBM Business Continuity and Recovery Services. "IBM Business Continuity and Recovery Services strengthens IBM's full complement of e-business services."

For more information about IBM Business Continuity and Recovery Services, go to the Business Continuity and Recovery Services home page at

IBM Global Services is the world's largest information technology services provider, with 1998 revenues of approximately $29 billion. Services is the fastest growing part of IBM, with more than 136,000 professionals serving customers in 160 countries. IBM Global Services integrates IBM's broad range of capabilities -- services, hardware, software and research -- to help companies of all sizes realize the full value of information technology.

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