IBM Provides Performance Assurance Program for Oracle CRM on NUMA-Q Servers

IBM Mitigates Risk in Large-Scale Deployments, Backs Assurance Program with up to $4 million in NUMA-Q Products and Upgrade Services

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BEAVERTON, Ore - 15 Nov 1999: -- IBM today announced that it is offering a performance assurance program for customers deploying Oracle® Customer Relationship Marketing (CRM) applications on NUMA-Q® servers. The assurance program is a contractual option backing aggressive performance level targets with up to $4 millioni in NUMA-Q products and upgrade services. The performance assurance program applies to sales and service families of the Oracle CRM product suite.

As part of the assurance program, IBM takes responsibility for system performance of Oracle Sales and Oracle Service applications in terms of specified response times for a given set of transactions. IBM is able to assure this level of performance based on more than a decade of experience with Oracle Applications and through its extensive stress testing of the Oracle CRM product suite on the NUMA-Q platform.

"Customer relationship management creates lucrative new opportunities for a company to expand market share and grow incremental revenue through existing customers. Our performance assurance program takes the NUMA-Q CRM offering with Oracle to the next level, reducing customers' risks in implementing these business critical systems," said Joe Moye, vice president of sales, IBM NUMA-Q brand.

"With NUMA-Q, IBM has been a leader in providing Oracle Applications to the market for the past 12 years," said Mark Barrenechea, senior vice president, Oracle CRM Products Division. "This performance assurance program demonstrates that both Oracle CRM applications are highly scalable and reliable and that IBM's extensive testing and proofing effort will provide an optimized environment for Oracle Applications on NUMA-Q."

Performance Assurance Program

NUMA-Q server configurations are customized based on each organization's unique requirements. During sizing and configuration, IBM experts produce a report with a detailed plan for the NUMA-Q hardware, software and services to support the installation and reach the assured performance levels. The report includes the contractual performance assurances for the customer relationship management environment. According to the terms of the assurance program, if system performance levels outlined in the report are not met, IBM will offer NUMA-Q hardware and upgrade services free of charge to achieve the pre-determined system response and performance.

The performance assurance program applies to the Oracle Sales and Oracle Service modules-two core components of the Oracle CRM product suite. This includes the Oracle Sales, Oracle Sales Compensation, Oracle Telesales, Oracle Contracts, Oracle Service and Oracle Customer Care applications.

Oracle CRM

Oracle's integrated CRM solutions expand marketing reach, sales, and customer satisfaction, whether customer interaction is via a call center, face-to-face, or over the Internet. The IBM-Oracle CRM alliance delivers a flexible infrastructure that ensures high performance and proven applications that eliminate silos of information and replaces them with a single view of customer data, collected at every point, through any channel.