Newbridge Networks Selects IBM to Deliver Global Services

Newbridge(r) to Extend Customer Reach by Outsourcing First Level Service Functions to IBM

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KANATA, ONTARIO - 06 Apr 2000: -- Newbridge Networks (TSE:NNC.) (NYSE:NN) today announced it has selected IBM Global Services (NYSE: IBM) to extend the Company's customer reach, accelerate customer satisfaction, and significantly improve worldwide service delivery. Under the agreement Newbridge and IBM will work together to enhance Newbridge's comprehensive range of services.

The agreement between Newbridge and IBM offers significant competitive advantages for both companies and their customers. IBM provides the technical support expertise to enable Newbridge to offer consistent, convenient, high quality service to more customers in more locations. IBM's continuous focus on best-of-breed service delivery and industry leading customer satisfaction enables Newbridge to focus on its core business areas, while providing customers with access to IBM's global portfolio of support services.

"Today's announcement marries Newbridge's core strengths in wide area networking solutions with those of IBM Global Services, a global technology leader recognized worldwide for its commitment to high quality service," said Pearse Flynn, President and COO, Newbridge Networks. "This world-class association offers substantial benefits that will strengthen our business moving forward and will enable our customers to reap the benefits of a wide range of capabilities."

Newbridge selected IBM because it is the only service provider capable of handling the full scope of the Company's global operations. IBM also delivers extensive experience in global service provisioning and a field support force that is highly trained in wide area networking (WAN), frame relay and asynchronous transfer mode (ATM) technologies. Together, the two companies will deliver end-to-end technical and support services that include call centres, first level technical support, field service engineering, network installation, and service logistics.

"We are delighted to forge a relationship with Newbridge Networks, a leading solutions vendor who shares our dedication to customer service," said John Bothwell, Vice President and General Manager, IBM Global Services, Canada. "We will bring to bear IBM's leadership in the multivendor network service environment, along with our vast resources, breadth of skills and experience worldwide, to advance our businesses and better serve our customers."

Prior to the agreement, Newbridge conducted a thorough review of its operations in relation to a marketplace that is characterized by healthy economic growth, global competition, mergers and acquisitions, deregulation, and increased demand for e-business applications and next-generation technologies. The Company projects that its growing customer base of leading carriers throughout the world will continue, as will demand for rapid service deployment and consistent service and pricing, irrespective of specific customer location. Newbridge has determined that the optimal way to effectively manage and sustain this growth and continue to offer a high level of customer satisfaction is to work with IBM, a world-class service provider and a global leader in technical support services.

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