Japan Airlines Provides Mobile Connectivity to Travellers

Airline Chooses i-mode and IBM to Connect Passengers to Electronic Reservations and Other Services

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April 13 - 13 Apr 2000: Tokyo -- Japan Airlines (JAL), supported by NTT DoCoMo and IBM, is now giving its passengers increased connectivity to a host of services via mobile phones and hand-held devices.

Japan Airlines has constantly been improving on and developing its range of services and facilities to its passengers. Now, in the latest development enhancing customer service, JAL passengers who register with their mobile devices using NTT DoCoMo's"i-mode" technology are able to access services such as domestic travel reservations, confirmation of reservations, cancellations, e-ticket service, seat availability check, information on international arrivals and departures, mileage status and JAL's customer contact numbers.

JAL's "i-mode reservation service" is powered by IBM RS/6000 servers, and IBM's MQ Series. IBM is also the system developer and integrator.

Brendon Riley, vice president of IBM Global Services for the Distribution Sector, Asia Pacific, said: "IBM was chosen for this systems integration project for JAL's "i-mode" service as a result of its work and experience implementing JAL's internet reservation service since 1996. We are excited to work with JAL in its quest to become a leading e-business player in the airline industry as it positions itself to be an up-to-the-second, anytime-anywhere Internet-enabled provider of air travel and services to its customers."

Tomohiro Nishihata, director, Product Planning and Marketing, Japan Airlines said: "JAL strives to be at the leading edge of airline services in the age of the Internet as we transform into an e-business. Over the years, we have established an excellent working relationship with IBM on such projects as our Internet reservation service, i-mode service and JAL Online, our corporate reservation service. Our "i-mode" service is now getting 40,000 transactions a day. We are excited about this demand and want to further develop and enhance this service for our customers as the demand grows."

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