H&H Color Lab Provides Top-Quality Customer Service with IBM DB2 Universal Database


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SOMERS, N.Y - 04 May 2000: -- H&H Color Lab, a Kansas City-based full-service photo lab, has teamed with e-business leader IBM (NYSE: IBM) to offer an online customer service center to assist customers from around the country with their photo development needs. The company implemented a solution consisting of the popular IBM DB2 Universal Database.

H&H Color Lab realized that by offering a way for customers to access and retrieve their order information online, 24 hours a day, they could boost their already superior customer service and attract new business. The company understood that in order to provide high-quality service, they needed a database platform that they could easily scale, especially as they added more customer information online. The DB2 Database is responsible for collecting and sending data, including account and shipping information, to the Web server six times a day.

Once customers have become registered users, they are able to access their order status, review their account activity, view the H&H Color Lab price book, and browse through customer want ads. Links to other photographic sites - including links to various shipping services are also available. Another added value of the H&H Color Lab site is its resource library, which enables users to browse through the company's large collection of photography books, tapes, and more.

The H&H Color Lab site has been live for more than a year and the number of customers using the site continues to grow daily. Approximately 500 accounts are stored on the site, representing one-quarter of all H&H Color Lab's active accounts. Since customers can utilize the web site for most of their customer service concerns, H&H Color Lab's phone lines are freed for more complicated customer calls.

For more information on other IBM success stories: http://www.software.ibm.com/casestudies

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