IBM to Offer Keynote's Web Site Performance Measurement Service to its Web Hosting and E-Business Customers

Allows Businesses to See Web Performance Through the Eyes of End Users

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SAN MATEO, Calif. & SOMERS, N.Y - 17 May 2000: -- IBM (NYSE: IBM) will remarket Keynote Perspective from Keynote Systems (Nasdaq: KEYN) for Web-site performance measurement services to its e-business customers throughout North AmericaWeb hosting customers, the companies announced today.

IBM has been using Keynote's service for its own Web site since 1996, and it is currently using the service to optimize the Web site for the Sydney 2000 Olympic Games. The sporting events IBM hosts have set records as the most heavily trafficked sites in the world. IBM, the global leader in e-business, directly manages more than 40,000 servers in 133 data centers worldwide. Its Web hosting customers include some of the world's largest companies, such as Victoria's Secret and The New York Stock Exchange. Since 1995, the company has been a leader in helping the world's most prominent organizations and events host award-winning and record-breaking e-business Web sites. Among these events are the four tennis Grand Slams (Australian Open, Roland Garros/French Open, Wimbledon Championships and the U.S. Open), the PGA Championships, and GRAMMY Awards. IBM has been successfully using Keynote's service for its own Web site since 1996, and it is currently using the service to optimize the Web site that IBM is hosting for the Sydney 2000 Olympic Games.

For many of IBM's customers, Keynote Perspective will introduce an entirely new strategy for analyzing Web site performance. This service allows e-businesses to measure, assure and improve the performance of their Web sites and reveals how individual sites stack up against their competitors in quality of service. Using the information provided by Keynote, e-businesses can rapidly identify and correct performance problems to ensure the best possible experience for their customers on the Web.

Rusine Mitchell-Sinclair, general manager of managed e-business services, IBM Global Services, Americas, said: "As our customers face increasing competition on the Web, quality of service is more critical than ever before. Keynote Perspective will be a valuable addition to the unparalleled array of services we already offer for e-business hosting."

"IBM's decision to provide its Web-hosting customers with Keynote performance data demonstrates its commitment to managing the total Web experience on behalf of its customers," said Umang Gupta, chairman and CEO of Keynote. "IBM continues to be the leader in managed e-business services because they have always been willing to take the extra steps necessary to provide world-class service to their customers."

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